Community Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop community initiatives that empower customers to excel with Wiz

• Create pathways that facilitate customer onboarding, feature adoption, resource exploration, and peer networking

• Collaborate with product, customer success, field, and marketing teams

• Illustrate how community involvement enhances satisfaction, adoption, and sustainable growth

• Design programs that enable users to adopt features, troubleshoot with peers, explore use cases, discover resources, and learn from fellow customers

• Utilize AI and automation to implement programs on a larger scale

• Create initiatives that promote customer-to-customer interaction and peer knowledge exchange

• Establish feedback mechanisms for product suggestions and customer challenges

• Collaborate with product teams to integrate customer insights into workflows

• Expand self-service and peer support across various time zones

• Cultivate and acknowledge moderators and community contributors

• Employ data to monitor adoption, satisfaction, and engagement

• Provide insights that showcase the business value of community

⛳️ Requirements

• Over 3 years of experience in developing customer and community-oriented programs

• Strong familiarity with Slack and other community platforms

• 5 years of experience in the technology sector

• Excellent communication skills and a friendly demeanor

• Proven capability to connect with users and ensure they feel acknowledged

• Experience in cross-functional collaboration with product, engineering, and customer success teams

• Applicants must possess the legal right to work in the United States without visa sponsorship

• Preferred: 8 or more years of experience in technology, particularly in SaaS or cybersecurity

• Preferred: Comfort with technical content and product roadmaps

• Preferred: A proven track record of creating scalable engagement programs

• Preferred: Ability to influence cross-functional teams

• Preferred: Capability to thrive in a fast-paced environment and devise creative solutions

🏝️ Benefits

• Bonus

• Equity

• Comprehensive benefits

• Google benefits information provided