Paralegal

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming calls through the VXT telephone system, ensuring accurate message-taking and recording on the relevant matter in LEAP.

• Handle new client inquiries by gathering contact information, referral sources, and matter types, and triaging them according to the firm's practice areas.

• Schedule initial consultations with the appropriate attorney.

• Generate consultation invoices, confirm payments prior to appointments, and oversee confirmations and rescheduling.

• Conduct conflict checks and establish matters in LEAP with the correct client name, matter description, and billing structure.

• Draft costs agreements and trust deposit letters using firm templates, distribute them, follow up, and document acceptance.

• Prepare the bi-weekly billing run in LEAP Accounting, which includes reviewing time entries, rectifying descriptions, generating and sending invoices, and pursuing outstanding debts.

• Maintain the firm’s calendar by entering hearing dates and deadlines as critical dates in LEAP.

• Efficiently triage and organize the Principal's inbox with accuracy and promptness.

• Format letters and documents according to firm templates and create court books and bundles.

• Keep clients informed about routine processes and proactively follow up on outstanding documents without needing guidance on standard matters.

⛳️ Requirements

• A minimum of 3 years of experience as a legal assistant, legal secretary, or paralegal in a law firm setting.

• Daily working proficiency in LEAP legal practice management software.

• Exceptional spoken English with a clear, warm, and confident telephone demeanor while interacting with distressed professional clients.

• Strong discretion and sound judgment.

• Capability to independently follow written procedures and identify when matters must be escalated to an attorney.

• High attention to detail and accuracy in managing matters, billing, documents, and critical diary dates.

• Reliable and self-motivated.

• Ability to independently manage front-end legal administration during Melbourne business hours.

🏝️ Benefits

• Competitive salary.

• Opportunity to influence the HR function of a rapidly expanding BPO.

• Collaborate closely with a team of industry leaders who have effectively scaled BPOs in the past.

• Opportunities for career growth and development.