Overnight Hotline Counselor

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Respond to incoming calls, text messages, and chat inquiries.

• Perform assessments to ascertain the nature of the contacts.

• Offer immediate psychosocial support, evidence-based information, and brief interventions.

• Inform help-seekers about perinatal mental health resources and services.

• Direct help-seekers to suitable services and resources listed in approved directories.

• Keep thorough, accurate, detailed, and timely real-time case documentation in Salesforce.

• Adhere to established documentation policies and procedures.

• Maintain professionalism in the virtual workspace and communication platforms.

• Collaborate with the remote team through Slack and other designated channels during your shift.

• Safeguard help-seeker privacy and confidentiality.

• Participate in scheduled meetings, training sessions, and development activities for the Hotline project.

⛳️ Requirements

• Must be a Licensed Mental Health Clinician, Licensed Healthcare Professional, or a National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist.

• A minimum of two years of professional experience working with the maternal and child health population.

• Professional liability insurance coverage of no less than $1,000,000 per occurrence and $3,000,000 aggregate.

• Proficient in using Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories.

• Capable of managing conflict and tolerating distress while assisting help-seekers.

• Able to multitask and manage unpredictable and high-acuity contacts in a mental health setting.

• Competent in working independently and completing tasks within established guidelines and practices.

• Adaptable to immediate changes in policies, procedures, processes, and guidance.

• Must successfully clear a Non-Sensitive Tier II - Moderate Check and Clearance background check administered by HHS.

• Required to complete all necessary Postpartum Support International training.

• Must align with PSI’s vision and mission.

• Should have high-speed internet access.

• Must utilize a quiet and secure office space to ensure privacy and confidentiality.

• Must be able to meet ADA and other federal, state, and local standards.

• Ability to sit, stand, walk, speak, hear, use a computer extensively, and read a computer screen.

• A related bachelor’s degree is preferred.

🏝️ Benefits

• A strong commitment to cultivating a culture where everyone feels respected, valued, and supported.

• A fully remote, asynchronous work environment that enables you to work where and when you’re most effective while ensuring a healthy work-life balance.

• Continuous professional development opportunities.

• Medical, dental, and vision insurance coverage.

• Paid time off, including two weeks of vacation, holidays, sick leave, and three personal days.

• Twelve weeks of inclusive parental leave.

• Resources to assist in balancing family responsibilities.

• A comprehensive retirement plan with a matching contribution from the organization.