Overnight Clinical Counselor – Employee Assistance Program

This is a fully remote position, open to applicants in Alabama, +42 more states.

📋 Description

• Conduct assessments, triage, consultations, counseling, and provide informational services via telephone in a call center setting.

• Offer immediate mental health assistance through video, live chat, or phone calls.

• Employ advanced clinical assessments, motivational interviewing techniques, and solution-focused/short-term problem resolution strategies.

• Perform evaluations related to risk, substance abuse, and mental health conditions.

• Create urgent action and safety plans based on the assessed needs.

• Suggest suitable levels of care for mental health and substance use issues.

• Share information regarding mental health, substance abuse, community treatment options, and related programs.

• Connect members with resources to help mitigate stress factors.

• Work collaboratively with professionals to foster positive clinical outcomes and ensure continuity of care.

• Manage multiple tasks by documenting and typing while engaging in calls and utilizing supporting tools.

• Safeguard member confidentiality and adhere to EAP and enterprise confidentiality guidelines.

• Keep precise documentation that aligns with risk management and regulatory standards.

• Hold an independent behavioral health license and comply with state licensure regulations.

⛳️ Requirements

• At least 1 year of experience in crisis intervention.

• A valid, unrestricted independent professional behavioral health clinical license in good standing in the residence state, such as LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist.

• Availability for 24/7/365 call center operations, including holidays.

• Experience in facilitating positive behavior changes for patients/clients.

• A Master’s Degree in a behavioral health counseling discipline.

• A separate, distraction-free workspace in a room with a door that closes.

• A reliable hardwired internet connection.

• A minimum home internet download speed of 400 Mbps.

• An upload speed ranging from 10 to 20 Mbps.

• A broadband or fiber internet connection; DSL/satellite and cellular internet connections are not acceptable.

• A four-port modem, with the fourth port designated for work internet.

• Preferred: Over 1 year of experience in EAP, Behavioral Health, or Social Services.

• Preferred: Experience working with diverse populations.

• Preferred: Knowledge of brief therapy models and Motivational Interviewing.

• Preferred: Previous call center experience.

• Strong computer and literacy skills.

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to base salary.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off.

• Retirement savings plans.

• Wellness initiatives.

• Additional resources that support physical, emotional, and financial wellness.