Outside Auto Appraiser

This is a fully remote position, open to applicants in New York.

📋 Description

• Conduct inspections and evaluations of vehicle damage resulting from accidents, weather incidents, or other covered losses through both virtual and on-site assessments.

• Execute reviews of estimates and work in partnership with repair facilities to guarantee accuracy, consistency, and quality in claims.

• Generate repair estimates utilizing industry-standard estimating software.

• Assess and resolve vehicle total losses by determining actual cash value through market analysis and valuation tools.

• Negotiate repair expenses and settlements with body shops, customers, and third-party claimants.

• Recognize and document pre-existing damage, previous repairs, and signs of potential fraud.

• Collaborate with claim representatives, body shops, and vendors to facilitate repairs and resolve any coverage or repair-related issues.

• Clarify the appraisal process, respond to inquiries, and keep vehicle owners updated throughout the claims process.

• Adapt to the implementation of new technologies, system upgrades, and the rollout of AI-related digital tools.

• Complete additional tasks as assigned.

⛳️ Requirements

• Bachelor’s Degree.

• Active adjuster license, if applicable.

• Two years of experience in auto physical damage appraisal.

• Proficient in claims management and estimating software.

• Advanced proficiency in Microsoft Office and enterprise technology systems and platforms.

• Strong verbal and written communication abilities.

• Capability to exercise sound judgment and make effective decisions.

• Excellent customer service skills.

• High attention to detail and strong organizational skills.

• Ability to manage multiple responsibilities and prioritize effectively in a fast-paced environment.

• Proven conflict resolution skills.

• Capacity to handle stress and maintain composure and professionalism under pressure.

• Basic understanding of insurance principles and terminology, state insurance regulations, and claim handling requirements.

• Ability to quickly learn from experiences and apply knowledge to new scenarios.

• High School Diploma or GED is required.

• One year of experience in auto physical damage appraisal or related claim experience, or successful completion of the Travelers Claim Representative training program.

• Valid driver's license.

🏝️ Benefits

• Health insurance for employees and eligible family members starting from the first day of employment.

• 401(k) dollar-for-dollar matching up to the first 5% of eligible pay, subject to an annual maximum.

• Paying it Forward Savings Program with annual 401(k) contributions to assist with student loan payments.

• Pension Plan fully funded by Travelers.

• Minimum of 20 days of paid time off each year.

• Nine paid company holidays.

• Wellness program offering tools, discounts, resources, and caregiving support.

• Complimentary professional counseling services, health coaching, and mental health resources.

• Matching Gift and Volunteer Rewards program.

• Cash incentive awards based on performance.