Outside Account Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily category performance for key eCommerce clients and platforms, including homedepot.com.

• Evaluate sales, traffic, conversion rates, content quality, search visibility, and competitive developments.

• Formulate recommendations for optimizing assortments, pricing strategies, promotions, and content improvements.

• Spearhead digital shelf projects aimed at enhancing product visibility, conversion rates, and overall customer experience.

• Collaborate with Product Management and Marketing teams on product content, imagery, videos, A+ content, and enriched brand experiences.

• Drive online assortments, new product launches, inventory availability, ratings and reviews, and catalog integrity.

• Assist in category assessments, business updates, and retailer meetings by providing insights, analytics, and performance reports.

• Identify and rectify catalog discrepancies, including item setup mistakes, variation opportunities, missing attributes, duplicate entries, and content deficiencies.

• Leverage retailer reporting tools, analytics, and internal data to formulate business recommendations.

• Keep track of marketplace trends, competitive actions, consumer behaviors, and industry advancements.

• Support brand protection efforts, authorized seller programs, and marketplace governance initiatives.

• Collaborate with cross-functional teams for product launches, promotions, and seasonal projects.

• Create and maintain reporting dashboards and KPI tracking systems.

• Act as a subject matter expert in digital commerce, customer experience, and online merchandising strategies.

⛳️ Requirements

• Bachelor's degree in Business, Marketing, eCommerce, Analytics, or a related discipline.

• Minimum education requirement: Bachelor's Degree.

• 2-4 years of relevant experience; 3+ years preferred in eCommerce, category management, digital merchandising, account management, or online retail.

• Experience with The Home Depot, Lowe’s, or Amazon.

• Strong analytical and problem-solving capabilities.

• Advanced proficiency in Excel, with experience in analyzing large datasets.

• Familiarity with product catalogs, item setup procedures, product content management, or PIM systems.

• Excellent communication and project management skills.

• Ability to work autonomously in a dynamic, highly collaborative environment.

• Preferred knowledge of digital shelf analytics, SEO, ratings and reviews, and online marketplace principles.

🏝️ Benefits

• Competitive compensation.

• Employee benefits.

• Tuition reimbursement.

• Unlimited growth opportunities.

• 401k with matching contributions.

• Family and individual insurance packages (Health, Life, Dental, and Vision).

• Paid time off and paid holidays.

• Long and short-term disability coverage.

• Supplemental insurance plans.

• Employee assistance program.

• Employee referral program.

• Tuition reimbursement programs.

• Opportunities for advancement and professional growth.

• Parental leave.