Outreach Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct outbound calls to eligible cancer survivors to introduce OncoveryCare and assist them in scheduling their care.

• Ensure patients receive the necessary information and technical support to access their initial appointment.

• Send appointment confirmations and follow-up emails for patients who are unreachable by phone.

• Collaborate closely with the care team to resolve issues and provide a seamless patient experience.

• Dispatch welcome packets and educational resources to patients.

• Keep precise records of outreach activities and scheduled appointments.

• Provide insights on outreach trends and patient discussions, and recommend workflow enhancements.

• Manage administrative tasks to support an effective onboarding process.

• Complete onboarding for the outreach model and tools within the first 90 days.

• Assume responsibility for outreach and onboarding tasks within the first year.

⛳️ Requirements

• 2-3 years of experience in a role involving patient interaction, customer service, sales, or care coordination.

• A friendly, professional, and empathetic phone demeanor.

• Comfortable with cold-calling, high-volume outreach, and engaging patients who may not anticipate your call.

• Sensitivity and compassion when discussing cancer and working with survivors.

• Excellent organizational abilities and attention to detail.

• Self-driven and adept at operating in a fast-paced, remote-first environment with minimal supervision.

• Technologically proficient with tools such as EHRs, CRMs, spreadsheets, and patient communication platforms.

🏝️ Benefits

• Long-term growth potential within a dynamic startup environment.

• Opportunity to take on greater responsibilities in outreach, care coordination, or operations.

• Equal opportunity employer with a strong commitment to equity and inclusion.