Outcomes-Based Care Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the clinical outcomes authority for designated clients, providing guidance to clinical directors, operations leaders, and executives on the adoption of outcomes-based care models.

• Spearhead outcomes-oriented onboarding, implementation, and optimization initiatives, which include discovery sessions, workshops, and regular business reviews.

• Evaluate the data practices and outcomes maturity of customers, and subsequently develop actionable roadmaps to address gaps.

• Provide training and best-practice recommendations for incorporating outcomes measurement into daily operations.

• Utilize standardized outcome measures and benchmarks across ABA and IDD service areas.

• Analyze treatment progress trends, identify at-risk caseloads, and suggest data-driven adjustments to care.

• Assist clients in configuring CentralReach reporting and dashboards utilizing clinically sound outcomes methodology.

• Aid in creating outcomes reports and narratives for payers, funders, and families.

• Offer advice on value-based and outcomes-related arrangements as well as pertinent payer quality metrics.

• Remain updated on payer expectations, quality measures, and regulatory changes in autism and IDD care.

• Mentor clients on the ethical use of AI-enabled features for analysis, documentation, and insight generation.

• Relay customer feedback and field insights to Product, Clinical, and Data teams to influence the strategic roadmap.

• Contribute to the development of reusable playbooks, templates, and case studies.

• Collaborate with Customer Success, Sales, Product, and Data teams.

• Support pre-sales and renewal discussions while representing CentralReach at webinars, conferences, and thought leadership events.

• Report to the VP of Payor Strategy and Network Development.

⛳️ Requirements

• Valid BCBA certification in good standing, or an equivalent clinical credential in autism/IDD care.

• A minimum of 4 years of clinical experience in ABA or IDD services, with roles in supervisory, clinical leadership, or quality-focused capacities.

• Experience in advising, training, or consulting with external clients or stakeholders.

• Strong comprehension of clinical data collection, progress monitoring, and the translation of treatment data into outcomes.

• Proficiency in interpreting data and effectively communicating findings to both clinical and executive audiences.

• Comfort with software platforms and data tools, along with an interest in applying AI to clinical and operational processes.

• Capability to independently manage multiple customer engagements.

• Preferred: background in value-based care, outcomes-based contracting, or payer quality programs.

• Preferred: familiarity with CentralReach or similar practice management and EHR platforms.

• Preferred: experience in program evaluation, quality improvement, or clinical analytics.

• Preferred: customer-facing experience at a software or health tech company.

• Preferred: experience presenting at conferences or to executive-level audiences.

• Established clinical credibility and sound ethical judgment.

• Consultative, relationship-focused approach with clients.

• Strong analytical thinking and data fluency.

• Exceptional written and verbal communication skills, including executive presence.

• Ability to work collaboratively across functions.

• Adaptability and a commitment to continuous improvement, including a willingness to embrace AI-enabled practices.

🏝️ Benefits

• Competitive salary.

• Comprehensive health insurance benefits.

• Generous paid time off.

• 401(k) matching program.

• Paid parental leave.

• Flexible hybrid work schedules.

• Support for career development.

• Wellness programs available.

• Opportunities to contribute to community engagement through the CR Cares™ initiative.