Outbound Tele Sales Agent

This is a fully remote position, open to applicants in Texas.

📋 Description

• Make outbound calls to members for the purpose of promoting and scheduling virtual appointments.

• Explain the advantages of virtual appointments and how they can improve members' healthcare experiences.

• Utilize persuasive techniques to motivate members to set up appointments.

• Respond to questions and concerns about virtual services while providing accurate information and assistance.

• Keep thorough records of calls, member interactions, and scheduled appointments within the CRM system.

• Follow up with members, external entities, and providers as needed.

• Efficiently address member and provider inquiries to meet service and quality objectives.

• Work collaboratively with team members and supervisors to reach weekly and monthly scheduling goals.

• Stay updated on healthcare services and offerings.

• Adhere to compliance and regulatory standards when managing member information.

⛳️ Requirements

• Capacity to connect effectively with customers to foster emotional engagement and advocacy.

• Ability to simplify complex situations and integrate internal efforts for an optimal customer experience.

• Comfort in a telephonic-intensive work environment.

• Enthusiasm for being part of an organization dedicated to enhancing consumer experiences continuously.

• Bachelor's degree is preferred.

• Experience in telephonic sales, whether inbound or outbound, is preferred.

• Familiarity with value-based primary care and/or Medicare Advantage is preferred.

• Bilingual in English and Spanish, with the capability to speak, read, and write in both languages fluently and independently is preferred.

• A minimum download speed of 25 Mbps and an upload speed of 10 Mbps for home internet is required.

• Ability to work from a designated area without interruptions to safeguard member PHI/HIPAA information.

• Compliance with relevant healthcare regulations and requirements is essential.

🏝️ Benefits

• Bonus incentive program based on individual and/or company performance.

• Medical benefits offered.

• Dental benefits included.

• Vision benefits provided.

• 401(k) retirement savings plan available.

• Paid time off granted.

• Company holidays recognized.

• Personal holidays included.

• Paid parental leave provided.

• Paid caregiver leave available.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance offered.

• Personal wellness support available.

• Smart healthcare decision support provided.

• Occasional travel to Humana offices for training or meetings may be required.