Outbound Sales Specialist

This is a fully remote position, open to applicants in Canada.

📋 Description

• Actively reach out to qualified leads, returning guests, and potential travelers through outbound sales efforts.

• Engage in high-volume outbound outreach and follow-up to transform opportunities into confirmed bookings.

• Establish rapport and participate in travel-centric sales discussions with customers.

• Gain insights into customer needs, preferences, timing, and travel aspirations through a consultative approach.

• Suggest appropriate TTC brands, itineraries, and travel offerings.

• Oversee opportunities from the first contact through to booking, closure, or final resolution.

• Maintain follow-up schedules and take ownership of designated sales opportunities.

• Identify chances to upsell and cross-sell relevant travel experiences.

• Document customer interactions and sales activities in CRM systems.

• Engage in coaching, training, and professional development initiatives.

• Provide customer insights and feedback to enhance business and sales strategies.

⛳️ Requirements

• Background in outbound sales, business development, inside sales, or a high-performance contact center setting.

• Demonstrated success in meeting or surpassing sales, revenue, or conversion objectives.

• Experience in proactively reaching out to customers and advancing opportunities towards a sale.

• Strong skills in objection-handling, negotiation, and closing sales.

• Ability to manage multiple opportunities and follow-up tasks concurrently.

• Excellent verbal and written communication abilities.

• Familiarity with CRM systems and sales pipeline management tools.

• Comfortable working in a dynamic, target-oriented environment with measurable performance metrics.

• Prior experience in outbound sales or business development positions.

• Experience in travel, tourism, hospitality, or other consultative sales environments with high value.

• Proven track record of converting digital leads, abandoned carts, or customer inquiries into sales.

• Knowledge of Salesforce, Genesys, or other similar CRM and contact center systems.

• Understanding of TTC brands, destinations, or travel products.

🏝️ Benefits

• Incentives based on performance.

• Fully remote work opportunity.