Outbound Sales Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Make outbound sales calls to potential patients or members utilizing a power dialer or similar outbound calling technology.

• Engage prospects in sales-driven discussions aimed at encouraging enrollment and program participation.

• Inform prospects about healthcare program advantages, eligibility criteria, and enrollment procedures.

• Assess prospect needs and handle objections to transform outreach efforts into successful enrollments.

• Precisely record call results, prospect details, and enrollment status within the CRM system.

• Achieve or surpass individual and team enrollment objectives as well as performance-based incentive goals.

• Adhere to compliance and regulatory standards relevant to healthcare outreach and enrollment activities.

• Work alongside team leads and account stakeholders to enhance outreach scripts and boost conversion rates.

• Keep current knowledge of healthcare program offerings, enrollment prerequisites, and industry regulations.

• Adjust to changing program requirements, scripts, and processes in a dynamic, startup-oriented environment.

• Follow company policies and procedures diligently.

• Meet or exceed performance goals for associated KPIs.

• Continuously enhance understanding of healthcare enrollment processes, sales strategies, and industry best practices through training and educational initiatives.

• Collaborate with other departments as necessary.

• Maintain a positive, empathetic, and professional demeanor towards customers and colleagues.

⛳️ Requirements

• A minimum of 2 years of experience in customer-facing support roles.

• At least one (1) to two (2) years of experience in outbound sales, telesales, or healthcare enrollment positions within an outsourced services context.

• A strong sales orientation, with the capability to engage prospects in persuasive, needs-focused discussions.

• Comfortable operating in a performance- and incentive-driven atmosphere, with a results-oriented approach.

• Familiarity with outbound dialer technologies and CRM systems for tracking calls and documenting enrollments.

• Exceptional verbal communication skills, capable of building rapport and trust with potential patients or members.

• Basic knowledge of healthcare enrollment processes, eligibility requirements, or related program guidelines is advantageous.

• Strong adaptability, able to thrive in a fast-paced, changing environment and quickly adjust to new scripts or program demands.

• Ability to function as an extension of the client's team, upholding professionalism and alignment with client expectations.

• Proficient problem-solving skills, with the ability to effectively address prospect objections and concerns.

• Genesys experience or knowledge (power dialer) is preferred.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive benefits package including health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible working hours and a supportive team environment.