Outbound Sales Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Make outbound sales calls to potential patients or members using a power dialer or equivalent outbound calling technology.

• Engage prospects in sales-focused discussions aimed at increasing enrollment and program participation.

• Provide information to prospects regarding healthcare program benefits, eligibility criteria, and enrollment processes.

• Assess prospect needs and tackle objections to turn outreach efforts into successful enrollments.

• Accurately log call results, prospect data, and enrollment statuses in the CRM system.

• Achieve or surpass individual and team enrollment objectives and performance-based incentive targets.

• Comply with relevant compliance and regulatory standards associated with healthcare outreach and enrollment activities.

• Collaborate with team leaders and account stakeholders to enhance outreach scripts and boost conversion rates.

• Keep current knowledge of healthcare program offerings, enrollment criteria, and industry regulations.

• Quickly adapt to changing program requirements, scripts, and processes in a dynamic, startup-oriented environment.

• Follow company policies and procedures diligently.

• Meet or exceed performance metrics related to key performance indicators (KPIs).

• Continuously enhance understanding of healthcare enrollment processes, sales strategies, and industry best practices through training and learning initiatives.

• Work collaboratively with other departments as necessary.

• Maintain a positive, empathetic, and professional demeanor toward customers and colleagues at all times.

⛳️ Requirements

• A minimum of 2 years of customer-facing support experience.

• At least one (1) to two (2) years of experience in outbound sales, telesales, or a healthcare enrollment position within an outsourced services framework.

• Strong sales focus with the capability to engage prospects in persuasive, needs-based discussions.

• Comfortable in a performance and incentive-driven setting, possessing a results-oriented mindset.

• Experience with outbound dialing technology and CRM systems for tracking calls and documenting enrollments.

• Exceptional verbal communication skills, with the ability to build rapport and trust with prospective patients or members.

• Familiarity with healthcare enrollment processes, eligibility requirements, or related program guidelines is a plus.

• Strong adaptability, thriving in a fast-paced, evolving environment and adjusting swiftly to changing scripts or program requirements.

• Ability to function as an extension of the client's team, maintaining professionalism and alignment with client expectations.

• Strong problem-solving capabilities, effectively addressing prospect objections and concerns.

• Genesys experience or knowledge (power dialer) preferred.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and training.

• Performance-based incentives and bonuses.

• Collaborative and supportive work environment.