Outbound Sales Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Conduct outbound calls to potential customers.

• Promote additional products and services to existing clients.

• Manage incoming and outgoing customer interactions in a courteous, timely, and professional manner.

• Address customer inquiries and recommend suitable products and services utilizing training and knowledge resources.

• Listen attentively to customers, comprehend their requirements, and resolve their issues.

• Investigate systems for missing information and collaborate with other departments as needed.

• Leverage systems and technology to perform account management tasks effectively.

• Meticulously document and process customer orders.

• Adhere to required scripts, policies, and procedures.

• Safeguard confidential and personal information.

• Escalate customer concerns to the relevant staff and management.

• Participate in meetings, training sessions, and review new training materials.

• Stay informed about program knowledge, system updates, and process changes.

• Comply with attendance and work schedule requirements.

• Engage with hundreds of customers each week nationwide while providing a top-tier customer experience.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or equivalent qualification.

• Exceptional organizational, written, and verbal communication skills.

• Capable of typing swiftly and accurately at a minimum of 20 words per minute.

• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Fundamental understanding of the Windows operating system.

• Highly dependable with consistent attendance and punctuality.

• Ability to assess, troubleshoot, and follow up on customer issues effectively.

• Skills in conflict resolution, problem-solving, and negotiation.

• Strong customer service orientation.

• Proficient in multitasking, maintaining focus, and managing oneself.

• Strong team player with a customer-centric approach.

• Capability to excel in a fast-paced environment with ongoing changes and uncertainties.

• Excellent interpersonal skills with the ability to foster relationships.

• Must be authorized to work in the country where the position is located.

• Must be willing to undergo a Level II background and/or security investigation with fingerprinting.

• Must be willing to participate in drug screening.

• Preferred but not mandatory: one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support within a contact center setting.

• Preferred but not required: experience in state or federal employment.

🏝️ Benefits

• Paid time off and paid holidays.

• Daily, weekly, and monthly contests offering cash bonuses and prizes, including electronics, dream vacations, and vehicles.

• Comprehensive medical, dental, and vision coverage for full-time employees after 60 days.

• MEC medical plans available to all employees after 30 days.

• Retirement savings programs where available.

• Short-term disability insurance.

• Options for life insurance.

• Accident and critical illness insurance.

• Opportunities for career advancement and internal promotions.

• Paid training programs.

• Collaborative and team-oriented work environment.

• Casual dress code.