Outbound Sales Representative

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Conduct outbound calls to potential customers.

• Promote and enhance existing products and services.

• Manage inbound and outbound customer interactions with courtesy, efficiency, and professionalism.

• Respond to customer inquiries and promote suitable products and services utilizing available knowledge bases and training.

• Comprehend customer requirements and address any issues they may have.

• Investigate systems for any missing information and collaborate with other departments as needed.

• Execute account management responsibilities using relevant systems and technology.

• Accurately document and process customer orders.

• Adhere to prescribed scripts, policies, and procedures.

• Safeguard confidential and personal information.

• Refer customer issues to the appropriate personnel and management.

• Participate in meetings and training sessions while reviewing new training materials.

• Maintain knowledge of programs, systems, and processes.

• Comply with attendance and work schedule expectations.

• Contribute to delivering exceptional customer experiences nationwide.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or equivalent qualification.

• Outstanding organizational, written, and verbal communication skills.

• Typing speed of 20+ words per minute.

• Basic familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Fundamental understanding of the Windows operating system.

• Consistent attendance and punctuality are essential.

• Capability to assess, troubleshoot, and follow up on customer inquiries.

• Skills in conflict resolution, problem-solving, and negotiation.

• Strong customer-service orientation.

• Ability to manage multiple tasks while maintaining focus and self-direction.

• Strong team player with a customer-centric approach.

• Ability to succeed in a dynamic, fast-paced environment.

• Excellent interpersonal skills and ability to build relationships.

• Must be authorized to work in the country where the position is located.

• Must be willing to undergo a Level II background and/or security investigation, including fingerprinting.

• Must be open to drug screening.

• One year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center setting is preferred but not mandatory.

• Experience in State or Federal positions is preferred but not required.

🏝️ Benefits

• Paid time off and holidays.

• Daily, weekly, and monthly contests with cash bonuses and prizes.

• Comprehensive medical, dental, and vision insurance for eligible full-time employees after 60 days.

• MEC medical plans available to all employees after 30 days.

• Retirement savings programs where applicable.

• Short-term disability coverage.

• Options for life insurance.

• Accident and critical illness insurance.

• Opportunities for internal promotion and career growth.

• Paid training provided.

• Team-oriented workplace culture.

• Casual dress code.