Outbound Sales Representative

This is a fully remote position, open to applicants in Oklahoma.

📋 Description

• Conduct outbound calls to potential customers

• Promote additional products and services to current clients

• Manage inbound and outbound customer interactions in a courteous, timely, and professional manner

• Address customer inquiries and recommend suitable products and services utilizing the knowledge base and training

• Listen to customers, comprehend their needs, and resolve any issues they may have

• Investigate systems for any missing information and collaborate with other departments as necessary

• Utilize systems and technology to carry out account management responsibilities

• Accurately document and process customer orders

• Adhere to required scripts, policies, and procedures

• Maintain compliance with confidentiality and personal information guidelines

• Refer customer issues to the appropriate staff and management

• Participate in meetings and training sessions, and review new materials

• Comply with attendance and work schedule standards

• Foster exceptional customer experiences across various projects and brands

⛳️ Requirements

• Must be at least 18 years old

• High school diploma or equivalent qualification

• Strong organizational, written, and verbal communication skills

• Ability to type quickly and accurately at a minimum of 20 words per minute

• Basic familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Fundamental understanding of the Windows operating system

• Highly dependable with consistent attendance and punctuality

• Capability to assess, troubleshoot, and follow up on customer concerns

• Skills in conflict resolution, problem-solving, and negotiation

• Customer service-oriented mindset

• Ability to manage multiple tasks, stay focused, and work independently

• Strong teamwork ethos and customer-centric approach

• Capacity to succeed in a dynamic environment characterized by change and uncertainty

• Excellent interpersonal skills and ability to build relationships

• Must be authorized to work in the country where the position is located

• Must agree to undergo a Level II background check and/or security investigation with fingerprinting

• Must consent to drug screening

• Preferred but not mandatory: one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support within a contact center

• State or Federal work experience is preferred but not required

🏝️ Benefits

• Paid time off and holidays

• Daily, weekly, and monthly contests offering cash bonuses and prizes, including electronics, dream vacations, and vehicles

• Comprehensive medical, dental, and vision insurance for full-time employees after 60 days

• MEC medical plans accessible to all employees after 30 days

• Retirement savings plans available where applicable

• Short-term disability coverage

• Life insurance options available

• Accident and critical illness insurance

• Opportunities for internal promotion and career progression

• Paid training provided

• Collaborative work environment

• Casual dress policy