Outbound Sales Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Conduct outbound calls to potential customers

• Promote additional products and services to current clients

• Manage inbound and outbound customer interactions with courtesy, efficiency, and professionalism

• Respond to customer inquiries and market relevant products and services utilizing the knowledge base and training provided

• Actively listen to customers, comprehend their requirements, and resolve any issues

• Investigate systems for missing data and collaborate with other departments

• Perform account-management duties using company systems and technology

• Accurately document and process customer orders

• Adhere to prescribed scripts, policies, and procedures

• Safeguard confidential and personal information

• Refer customer issues to the appropriate staff and management

• Participate in meetings and training sessions and review updated training materials

• Maintain consistent attendance and adhere to work schedules

• Deliver exceptional customer experiences for hundreds of clients each week

⛳️ Requirements

• Must be at least 18 years old

• High school diploma or equivalent qualification

• Outstanding organizational, written, and verbal communication abilities

• Capability to type over 20 words per minute with accuracy

• Fundamental knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook

• Basic familiarity with the Windows operating system

• Dependable attendance and punctuality

• Skill in assessing, troubleshooting, and following up on customer concerns

• Proficiency in conflict resolution, problem-solving, and negotiation

• Customer-service mindset

• Ability to multitask, maintain focus, and manage oneself effectively

• Strong team player with a customer-centric approach

• Capability to excel in a fast-paced and dynamic environment

• Exceptional interpersonal and relationship-building abilities

• Must be legally authorized to work in the country where the job is located

• Must agree to undergo a Level II background and/or security check, including fingerprinting

• Must consent to drug screening

• Preferred but not mandatory: at least one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

• Preferred: experience in state or federal work environments

🏝️ Benefits

• Paid time off and holidays

• Daily, weekly, and monthly contests with cash bonuses and prizes

• Comprehensive medical, dental, and vision coverage for eligible full-time employees after 60 days

• MEC medical plans accessible to all employees after 30 days

• Retirement savings programs, where applicable

• Short-term disability coverage

• Life insurance options available

• Accident and critical illness insurance

• Opportunities for internal promotion and career advancement

• Paid training sessions

• Collaborative work environment

• Casual dress code