Outbound Sales Representative

This is a fully remote position, open to applicants in New Mexico.

📋 Description

• Conduct outbound calls to potential customers.

• Promote and upsell current products and services.

• Manage incoming and outgoing customer interactions with professionalism, courtesy, and efficiency.

• Respond to customer inquiries and recommend suitable products and services based on training and the knowledge base.

• Actively listen to customers, comprehend their requirements, and address their issues.

• Investigate systems for absent information and collaborate with other departments as needed.

• Execute account management responsibilities utilizing various systems and technologies.

• Accurately document and process customer orders.

• Adhere to established scripts, policies, and procedures.

• Ensure compliance with confidentiality and personal information regulations.

• Elevate customer concerns to the relevant staff and management.

• Participate in meetings and training sessions, and review new training materials.

• Maintain knowledge of programs, systems, and processes.

• Meet attendance and work-schedule expectations.

• Engage with hundreds of customers weekly across the nation while providing an exceptional customer experience.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or its equivalent.

• Exceptional organizational, written, and verbal communication abilities.

• Capable of typing over 20 words per minute with accuracy.

• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Fundamental understanding of the Windows operating system.

• Ability to maintain consistent attendance and punctuality.

• Skills in evaluating, troubleshooting, and following up on customer concerns.

• Aptitude for conflict resolution, problem-solving, and negotiation.

• Customer-service focused mindset.

• Capability to multitask, maintain focus, and manage oneself effectively.

• Strong team-oriented approach and emphasis on customer satisfaction.

• Ability to excel in a dynamic, fast-paced environment with ongoing changes.

• Excellent interpersonal skills and the ability to build relationships.

• Must have authorization to work in the country where the position is located.

• Willingness to undergo a Level II background and/or security check with fingerprinting.

• Willingness to participate in drug screening.

• Preferred but not mandatory: one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support within a contact center setting.

• Preferred but not mandatory: experience in state or federal roles.

🏝️ Benefits

• Paid time off and holidays.

• Daily, weekly, and monthly contests featuring cash bonuses and prizes, such as electronics, vacations, and vehicles.

• Comprehensive medical, dental, and vision insurance for full-time employees after 60 days.

• MEC medical plans available for all employees after 30 days.

• Retirement savings options, where applicable.

• Short-term disability insurance.

• Life insurance choices.

• Accident and critical illness coverage.

• Opportunities for internal promotions and career advancement.

• Paid training provided.

• Collaborative, team-oriented work atmosphere.

• Casual dress policy.