Outbound Sales Representative

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Initiate outbound calls to potential customers

• Promote additional products and services to current clients

• Manage both inbound and outbound customer interactions with courtesy, timeliness, and professionalism

• Respond to customer inquiries and recommend suitable products and services utilizing training and knowledge resources

• Listen attentively to customers, comprehend their needs, and address their concerns

• Investigate systems for any missing information and collaborate with other departments

• Perform account management responsibilities using various systems and technologies

• Accurately document and process customer orders

• Adhere to established scripts, policies, and procedures

• Safeguard confidential and personal information

• Refer customer issues to the appropriate staff and management

• Participate in meetings, training sessions, and review new educational materials

• Maintain required attendance and adhere to work schedules

• Engage with hundreds of customers weekly across the nation to enhance sales and ensure customer satisfaction

⛳️ Requirements

• Must be at least 18 years old

• High school diploma or equivalent is required

• Exceptional organizational, written, and verbal communication skills

• Ability to type a minimum of 20 words per minute with accuracy

• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Fundamental understanding of the Windows operating system

• Dependable with consistent attendance and punctuality

• Capability to assess, troubleshoot, and follow up on customer concerns

• Skills in conflict resolution, problem-solving, and negotiation

• Strong customer-service orientation

• Ability to multitask, maintain focus, and self-manage

• Strong team collaboration and customer focus

• Aptitude to excel in a fast-paced, dynamic work environment

• Strong interpersonal and relationship-building abilities

• Must be legally authorized to work in the country where the position is located

• Must agree to undergo a Level II background and/or security check with fingerprinting

• Must consent to drug screening

• One year of experience in customer service, technical support, inside sales, back-office roles, chat, or administrative support in a contact center is preferred but not mandatory

• Experience in State or Federal positions is preferred but not mandatory

🏝️ Benefits

• Paid time off and holiday pay

• Daily, weekly, and monthly contests with cash bonuses and prizes, including electronics, vacations, and cars

• Comprehensive medical, dental, and vision benefits for full-time employees after 60 days

• MEC medical plans available to all employees after 30 days

• Retirement savings programs, where applicable

• Short-term disability insurance

• Options for life insurance

• Accident and critical illness insurance

• Opportunities for internal promotion and career development

• Paid training provided

• Collaborative team-oriented work culture

• Casual dress code