Outbound Sales Representative

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Initiate outbound calls to potential customers

• Promote additional products and services to current customers

• Manage inbound and outbound customer interactions with courtesy, efficiency, and professionalism

• Respond to customer inquiries and recommend suitable products and services utilizing training and knowledge resources

• Comprehend customer needs and address their concerns effectively

• Investigate systems for any missing information and collaborate with other departments

• Execute account-management tasks utilizing company systems and technology

• Accurately document and process customer orders

• Adhere to prescribed scripts, policies, and procedures

• Safeguard confidential and personal information

• Refer customer issues to the appropriate staff and management

• Participate in meetings and training sessions and review new training materials

• Maintain knowledge of programs, systems, and processes

• Meet attendance and work-scheduling expectations

• Provide an exceptional customer experience while supporting assigned projects and well-known brands

⛳️ Requirements

• Must be at least 18 years old

• High school diploma or equivalent qualification

• Exceptional organizational, written, and verbal communication skills

• Capability to type over 20 words per minute with accuracy

• Basic proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Fundamental understanding of the Windows operating system

• Consistent attendance and punctuality

• Ability to assess, troubleshoot, and follow up on customer issues

• Skills in conflict resolution, problem-solving, and negotiation

• Customer-service mindset

• Capacity to handle multiple tasks, remain focused, and manage oneself

• Strong team collaboration and customer orientation

• Ability to succeed in a fast-paced and dynamic environment

• Excellent interpersonal and relationship-building capabilities

• Must be authorized to work in the location where the job is offered

• Willingness to undergo a Level II background and/or security check with fingerprinting

• Willingness to participate in drug screening

• One year of relevant contact-center experience is preferred but not mandatory

• Previous State or Federal work experience is preferred

🏝️ Benefits

• Paid time off and holidays

• Daily, weekly, and monthly contests offering cash bonuses and prizes including electronics, vacations, and vehicles

• Comprehensive medical, dental, and vision insurance for full-time employees after 60 days

• MEC medical plans accessible to all employees after 30 days

• Retirement savings plans, where applicable

• Short-term disability coverage

• Options for life insurance

• Accident and critical illness insurance

• Opportunities for career advancement and internal promotions

• Paid training programs

• Collaborative team-oriented work environment

• Casual dress code