Outbound Sales Representative

This is a fully remote position, open to applicants in Iowa.

📋 Description

• Engage with customers through inbound and outbound communication in a courteous, prompt, and professional manner.

• Conduct outbound calls to potential customers.

• Promote and upsell current products and services.

• Address customer inquiries by utilizing the knowledge base and training materials.

• Actively listen to customers, comprehend their requirements, and resolve any issues they may have.

• Investigate systems for any missing information and collaborate with other departments as necessary.

• Execute account-management responsibilities using the company’s systems and technology.

• Accurately document and process customer orders.

• Adhere to prescribed scripts, policies, and procedures.

• Safeguard confidential and personal information.

• Escalate concerns to the appropriate personnel and management.

• Participate in meetings and training sessions, and review updated training resources.

• Maintain required attendance and adhere to work schedules.

• Provide support to hundreds of customers nationwide each week while ensuring a top-tier customer experience.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma or its equivalent is required.

• Exceptional organizational, written, and verbal communication skills.

• Capability to accurately type at least 20 words per minute.

• Fundamental knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).

• Basic familiarity with the Windows operating system.

• Highly dependable with consistent attendance and punctuality.

• Ability to assess, troubleshoot, and follow up on customer concerns.

• Skill in conflict resolution, problem-solving, and negotiation.

• Strong customer-service orientation.

• Ability to multitask, maintain focus, and manage oneself effectively.

• Strong team-oriented approach and customer focus.

• Capability to excel in a fast-paced and dynamic environment.

• Excellent interpersonal skills and ability to build relationships.

• Must have authorization to work in the country where the position is located.

• Willingness to undergo a Level II background and/or security check that includes fingerprinting.

• Must be open to drug screening.

• Preferred, but not mandatory: one year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support within a contact center.

• Preferred, but not mandatory: experience in state or federal employment.

🏝️ Benefits

• Paid time off and holidays.

• Daily, weekly, and monthly contests offering cash bonuses and prizes, including electronics, dream vacations, and vehicles.

• Comprehensive medical, dental, and vision coverage for full-time employees after 60 days.

• MEC medical plans accessible to all employees after 30 days.

• Retirement savings programs where available.

• Short-term disability coverage.

• Options for life insurance.

• Accident and critical illness insurance.

• Opportunities for internal promotion and career advancement.

• Paid training sessions.

• A team-oriented work atmosphere.

• Casual dress code.