Outbound Sales Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Make both outbound and inbound calls to patients during the Annual Enrollment Period to discuss coverage choices and address inquiries.

• Collaborate with PRMs and brokers to facilitate patient assistance.

• Guide patients through various healthcare coverage alternatives.

• Record patient interactions, subsequent actions, and results in the appropriate systems.

• Work alongside center team members to identify patients requiring additional support and ensure follow-through on action items.

• Coordinate with insurance brokers to ensure seamless transitions and respond to inquiries.

• Provide updates to center team members regarding patient needs and enrollment progression.

• Relay patient feedback and obstacles to leadership to enhance processes and the patient experience.

• Conduct calls, texts, and emails in accordance with a structured outreach schedule.

• Handle a high volume of daily outreach while maintaining personalized communication.

• Monitor performance metrics and contribute to achieving enrollment success objectives.

⛳️ Requirements

• Proven track record in sales, inside sales, or customer service.

• 1–2 years of experience in a role that involves direct interaction with patients or customers.

• Comfortable managing a large number of calls and follow-ups during peak enrollment times.

• Empathetic, articulate communicator with strong listening abilities.

• Organized, detail-oriented, and proactive in engaging with multiple stakeholders.

• Capable of quickly establishing trust and handling sensitive discussions in a professional manner.

• Enjoys conversing with seniors.

• Proficient with email, Microsoft Office applications, and computer reporting tools.

• Works collaboratively with center team members, brokers, and internal partners.

• Must possess U.S. work authorization.

• Exhibits a positive and solutions-focused attitude.

• Able to clearly and supportively simplify complex information for patients.

• Strong organizational capabilities and adept at managing multiple priorities.

• Previous experience in healthcare, insurance, or senior services is preferred but not mandatory.

• Familiarity with Medicare Advantage, Dual-Eligible populations, or enrollment procedures is preferred but not essential.

🏝️ Benefits

• Comprehensive health coverage.

• Opportunities for professional development.

• Supportive team environment.

• Flexible work arrangements.

• Competitive salary and performance incentives.