Outbound Sales Performance Leader

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and nurture a team of Outbound Sales Specialists to meet revenue, conversion, and productivity objectives.

• Mentor team members through call evaluations, performance reviews, and continuous skill enhancement.

• Track contact rates, conversion rates, revenue achievement, productivity, and funnel metrics.

• Leverage data and performance insights to pinpoint opportunities, eliminate obstacles, and enhance outcomes.

• Drive outbound sales initiatives including high-intent leads, past guest outreach, abandoned cart recovery, and customer re-engagement campaigns.

• Establish and uphold performance management and accountability standards.

• Collaborate with Marketing and Contact Center leadership to optimize lead quality and campaign efficiency.

• Assist in the recruitment, onboarding, and development of the expanding outbound sales team.

• Suggest and implement enhancements to processes, workflows, scripts, and sales methodologies.

• Provide operational insights and best practices to shape and expand TTC's outbound sales capabilities.

⛳️ Requirements

• Over 3 years of outbound sales experience in a sales contact center, business development, or similarly target-oriented setting.

• Prior experience in people leadership with accountability for coaching, performance management, and team outcomes.

• Proven track record in managing measurable revenue, sales, conversion, or productivity goals.

• Strong grasp of outbound sales strategies, lead management, and sales funnel dynamics.

• Proven ability to utilize data and reporting to enhance performance metrics.

• Experience in coaching consultative selling techniques, objection handling, and conversion strategies.

• Excellent communication and relationship-building skills with the capability to influence across different teams.

• Experience in cross-functional collaboration to achieve wider business goals.

• Background in leading outbound sales, inside sales, business development, or contact center sales teams.

• Experience in developing, launching, or scaling new sales initiatives or capabilities.

• Familiarity with marketing-generated leads, lead nurturing, customer re-engagement, or abandoned cart strategies.

• Experience in the travel, hospitality, or any high-consideration consumer sales field.

• Proficiency with Salesforce, Genesys, or comparable CRM/contact center technologies.

• Availability to commence training on November 16, 2026, if selected.

🏝️ Benefits

• Performance-based incentives.

• Fully remote position.