Outbound Sales Call Center Representative

This is a fully remote position, open to applicants in Alabama, +26 more states.

📋 Description

• Engage with members of Medicare Advantage and Medicaid health plans via telephone

• Provide, clarify, and arrange complimentary in-home or virtual healthcare assessments

• Conduct an average of 50 outbound calls each hour utilizing an automatic dialing system

• Adhere to more than 20 approved scripts and effectively respond to objections

• Achieve departmental goals in productivity, quality, customer service, appointments, dialing, shift adherence, and attendance

• Modify, reschedule, and cancel appointments for members and contracted providers

• Track appointments, calls, handle times, and productivity through reporting systems

• Escalate member complaints and issues to Member Engagement Managers

• Engage in peer-to-peer coaching sessions

• Comply with HIPAA regulations and security/privacy protocols while managing protected health information

• Report directly to a Member Engagement Manager

⛳️ Requirements

• A High School Diploma or equivalent is preferred

• A minimum of 1 year of call center experience OR 2 years of general work experience is required

• Prior experience in an outbound call center or high-volume environment, particularly in a metrics-driven setting with an auto dialer and/or scripts, is preferred

• Capability to thrive in a fast-paced, results-oriented outbound call center environment

• Persuasive communication skills with the ability to handle rebuttals while treating health plan members with professional respect

• Excellent communication abilities, friendly demeanor, and conversational style

• Must adhere to a consistent daily schedule, including start times, breaks, lunch, and end times

• Proficient computer skills and the ability to utilize multiple systems concurrently while making calls

• Required minimum home internet speed: 100 Mbps download, 10 Mbps upload, with latency/ping under 60 ms

• Candidates must furnish their own workspace furniture and maintain a quiet work environment

• Successful completion of a background check is mandatory

• Must reside within the Continental United States

🏝️ Benefits

• Competitive benefits package

• Paid time off (PTO)

• Tuition reimbursement programs

• Bi-weekly payment schedule

• Opportunity for monthly commission bonuses

• 401K plan

• Employee stock purchase program

• Employee discount offerings

• Coverage for medical, dental, and vision

• Options for retirement savings

• Wellness initiatives

• Company-provided equipment including a keyboard, monitor, computer, headset, etc.

• Paid training sessions