Call Center Agent, Medicare

This is a fully remote position, open to applicants in Alabama, +19 more states.

📋 Description

• Respond to inbound calls from consumers who are reacting to Medicare advertisements.

• Adhere to an approved script and comply with TCPA guidelines.

• Pose qualifying questions and accurately gather necessary information.

• Warmly transfer qualified callers to a licensed Medicare representative.

• Record details of each call.

• Maintain strong attendance and demonstrate high productivity.

• Create a welcoming first impression for consumers inquiring about Medicare plan benefits.

⛳️ Requirements

• Excellent and confident phone communication skills, along with active listening abilities.

• Ability to follow a script while maintaining a natural tone.

• Strong attention to detail in a fast-paced, high-volume work environment.

• Reliable internet connection and a quiet remote workspace.

• A newer desktop PC or laptop; Macs, Chromebooks, tablets, and school computers are not permitted.

• Operating on Windows 11.

• At least 8.0 GB of available RAM; 16.0 GB is preferred.

• Minimum of 1.0 GB of physical available memory.

• A dual-ear USB headset equipped with a noise-cancelling microphone.

• A functional webcam available for use.

• A hardwired internet connection utilizing an Ethernet cable.

• Wireless, satellite connections, and the use of VPNs are not allowed.

• A minimum of 50 Mbps download speed, 35 Mbps upload speed, ping of 15 or less, and 99% connectivity.

• Laptop users must utilize an external keyboard and mouse.

• Dual monitors are preferred.

• Experience in a call center, customer service, or Medicare is advantageous but not mandatory.

• Candidates must present photo identification and a valid utility bill to confirm residency.

• Flexibility in availability, particularly on Saturdays, is highly valued.

🏝️ Benefits

• Enjoy the comfort and convenience of working from your home office.

• Receive training opportunities to enhance and advance your skills.

• Explore various avenues for growth within the company.

• Benefit from weekly direct deposit payments.

• There is no fee to apply or work with us.