Outbound Sales Call Center Agent, Health and Wellness

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Conduct a high volume of outbound sales calls to engage with customers and identify their needs or concerns.

• Provide clarifications and offer recommendations and solutions to customers through telephone communications.

• Foster positive relationships with customers to enhance the company’s image and public perception.

• Aim to elevate customer satisfaction by delivering outstanding customer service.

• Make outbound calls to promote new products and services to customers.

• Document call notes and reports as required and ensure they are updated in the database.

• Gather and assess all pertinent information to address complaints and inquiries effectively.

• Maintain a comprehensive understanding of existing products and services.

• Undertake other related duties as assigned.

• Close premium programs for eligible leads.

⛳️ Requirements

• 2–4 years of experience in outbound sales, telesales, or call center settings.

• Demonstrated cold-calling experience with strong objection-handling skills.

• Strong phone presence along with excellent communication, customer service, and sales abilities.

• Exceptional written and spoken English communication skills (C1/C2 level).

• Customer-centric mindset with the capability to adjust communication styles to suit different personality types.

• Strong problem-solving skills, interpersonal abilities, and active listening skills.

• Capability to multitask, prioritize tasks, and manage time efficiently.

• Ability to thrive under pressure and appropriately address stressful situations.

• Proficient in relevant computer applications and CRM systems.

• Self-driven, growth-oriented, and dedicated to long-term career advancement.

• Ability to sell across various price points and product categories.

• Consultative, ethical, and client-first approach to sales.

• Strong discipline in managing pipelines, follow-ups, and lead nurturing.

• Access to a laptop or desktop computer capable of efficiently handling daily tasks.

• Reliable and high-speed internet connection suitable for seamless calls and online platforms.

• A quiet and distraction-free workspace for professional communication with customers.

🏝️ Benefits

• Competitive base salary plus commission opportunities based on performance.

• Significant earning potential with unlimited commissions.

• Professional training, coaching, and ongoing skill development.

• Supportive, growth-oriented, and collaborative culture within a global team.

• Permanent work-from-home arrangement.

• Opportunities for long-term career advancement.

• Vacation and health leaves.

• Health budget.

• Internet subsidy.

• Team-building activities and virtual events.