Outbound Enrollment Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Perform extensive outbound outreach to eligible participants and assist in enrolling patients in Scene’s comprehensive health program.

• Engage with prospective patients through phone calls, SMS/text messages, and emails to present Scene services.

• Facilitate both inbound and outbound communications, focusing primarily on outbound calls and text messaging.

• Assess patient needs and align them with appropriate programs and services that correspond with their insurance benefits and health requirements.

• Utilize empathetic listening skills to effectively manage frustrations and resolve escalated patient calls.

• Assist patients throughout the enrollment process by providing motivational support and leveraging technical knowledge.

• Keep precise records of patient demographic information in Salesforce.

• Address any objections, questions, or technical challenges that may arise during the onboarding process.

• Help with app installations, technical configurations, troubleshooting, and usage of the Spotlight app.

• Connect patients to their primary care providers, lab services, pharmacies, and health plan benefits.

• Maintain thorough documentation of patient interactions, enrollment status, and necessary follow-ups.

• Collaborate with management to set performance goals and employ time management and critical thinking to meet those objectives.

• Provide insights on patient challenges and suggest enhancements to processes.

• Build and nurture strong relationships with patients and the Care Team, which includes nurses, pharmacists, and managers.

• Carry out additional duties as assigned.

⛳️ Requirements

• Must be a legal resident of Puerto Rico and maintain residency throughout the duration of employment.

• Must be authorized to work in Puerto Rico/United States without employer sponsorship; visa sponsorship is not offered.

• Fluency in both English and Spanish is required, with the ability to read, write, speak, and understand both languages proficiently.

• At least 3 years of experience in health education, patient engagement, or a similar healthcare role.

• A background in health coaching, public health, or community health initiatives is preferred.

• Strong interpersonal abilities to engage in warm and empathetic conversations.

• Excellent verbal and written communication skills are essential.

• Experience with outreach through phone, SMS, and video communication is required.

• Capability to explain complex health concepts in a clear and motivating manner.

• Proficient in using database systems and mobile applications.

• Availability to work on weekends.

🏝️ Benefits

• Opportunity to work remotely.

• Competitive salary along with a comprehensive benefits package.

• A supportive and collaborative work environment.

• Be part of a mission-driven team focused on enhancing patient health.