Outbound Enrollment, Appointment Setter – Temporary

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct outbound calls to potential members and qualified leads.

• Present healthcare services and health plan options while identifying member needs.

• Arrange qualified enrollment appointments and follow up with leads.

• Utilize sales techniques to foster relationships, address objections, and secure appointments.

• Deliver accurate information and professional customer service via phone and email.

• Keep precise records of calls, appointments, follow-ups, and customer engagements.

• Achieve individual and team appointment and performance goals.

• Adhere to established scripts, procedures, and government-mandated guidelines.

• Collaborate with enrollment and team members to ensure a seamless customer experience.

• Execute related administrative and customer service tasks as required.

• Perform additional duties assigned in relation to the position.

⛳️ Requirements

• Proficient in English (both written and spoken).

• Proficient in Spanish (both written and spoken).

• Prior experience in outbound sales, appointment setting, call centers, collections, or healthcare enrollment.

• Excellent communication, persuasion, negotiation, interpersonal, and problem-solving abilities.

• Capable of managing objections and effectively overcoming customer rebuttals.

• Comfortable with a high volume of outbound calls and achieving performance targets.

• Available for an initial commitment of three months.

• Competent in following scripts, procedures, and compliance requirements accurately.

• Familiarity with CRM and sales-tracking systems is advantageous.

• Previous healthcare experience is preferred.

• Resourceful, accountable, adaptable, reliable, self-motivated, and confident.

• Ability to work independently with minimal supervision.

• Strong attention to detail and multitasking capabilities.

• Excellent organizational skills.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Familiarity with email, spreadsheets, and document management tools.

• Quick to learn new systems, software, and workflows.

• Available to work U.S. EST (New York) business hours and adapt to business needs.

• Must be able to undergo a background check.

• Access to a reliable Windows 10+ computer, two monitors, and high-speed internet.

• Professional home workstation capable of supporting uninterrupted remote work.

🏝️ Benefits

• 100% remote work.

• Positive work environment with opportunities for growth.

• Potential for a long-term position following the initial three-month period.