Appointment Setter, Cold Caller – Healthcare

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct outbound calls to previous leads who have expressed interest in the clinic's services.

• Re-establish connections with potential patients, gauge their interests, and motivate them to reconsider the clinic's offerings.

• Professionally manage objections and address the concerns of hesitant prospects.

• Ensure consistent outreach across a lead database consisting of approximately 30,000–40,000 inquiries.

• Schedule consultations for interested and qualified leads with the clinic's sales representatives.

• Utilize sales and communication techniques to convert prior inquiries into confirmed appointments.

• Drive consultation bookings through ongoing lead follow-ups and engagement.

• Communicate confidently and professionally with prospects based in the U.S.

• Build rapport, foster trust, and positively represent the healthcare clinic during calls.

• Maintain a friendly, natural, and professional demeanor on the phone.

• Performance will be assessed based on booked consultations, outbound calling activity, and lead conversion success.

⛳️ Requirements

• Demonstrated experience in outbound cold calling or sales appointment-setting, ideally with a proven track record in booking appointments.

• Strong command of spoken English, featuring clear pronunciation and a natural, professional phone presence.

• Capable of confidently addressing objections, rejection, and reluctant prospects.

• Excellent interpersonal, persuasion, and relationship-building abilities.

• Self-driven, resilient, and focused on achieving results.

• Dependable and able to maintain concentration during scheduled work hours.

• A quiet, distraction-free workspace suitable for professional calls.

• Stable, long-term part-time availability.

• Preferred experience in lead reactivation, outbound prospecting, or appointment-setting for U.S. clients.

• Previous experience supporting healthcare clinics or other U.S.-based businesses is advantageous.

• Proven success in appointment-setting or meeting sales targets is preferred.

• Familiarity with HIPAA compliance or healthcare communication practices is a plus.

• Ability to speak Spanish is beneficial, but not mandatory.

• Must be able to speak and write English clearly and professionally.

• Must possess relevant work experience.

• Must be able to provide an NBI Clearance and/or Local Police Clearance prior to onboarding.

• Must be available to participate in video meetings with the camera on when required.

• Reliable laptop or desktop computer is necessary.

• Stable high-speed internet connection of at least 25 Mbps is required.

• Noise-canceling headset is mandatory.

• A functioning webcam for virtual meetings is required.

• A quiet and professional work environment is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team.

• Premium VPN Access (Optional).

• HIPAA & Cybersecurity Training + Certification (Provided).

• Top 1% VA Performance Training.

• Client-Approved U.S. Holidays.

• Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client.

• Access to Tools & Resources.

• Optional Performance-Based Incentives.

• Optional contractor perks and client-approved allowances available to independent contractors.