Orthodontic Front Desk, Insurance Support

This is a fully remote position, open to applicants in United States.

📋 Description

• Receive incoming calls during practice hours and ensure that new patient inquiries are not directed to voicemail.

• Prioritize inquiries from new patients and successfully convert them into scheduled appointments.

• Provide phone support while the doctor and in-office staff attend to patients.

• Communicate with professionalism and empathy to patients, parents, referring dentists, and other stakeholders.

• Schedule and arrange patient appointments efficiently.

• Oversee and maintain the appointment calendar within the Electronic Health Record (EHR) system.

• Accurately enter and update patient information.

• Create letters for new patients, referrals, and other correspondence through the EHR.

• Compose and send professional emails to dentists regarding referrals and practice requirements.

• Follow up on referral-related details and maintain ongoing communication with referring offices.

• Gather and document insurance information during the initial patient interaction.

• Input insurance data into the practice management software.

• Utilize knowledge of orthodontic benefits and coverage effectively.

• Submit insurance claims in accordance with established billing protocols.

• Adhere to practice workflows and billing procedures accurately.

⛳️ Requirements

• Required hands-on experience with OrthoEdge.

• Previous experience as a medical, dental, or orthodontic virtual assistant/receptionist is highly preferred.

• Experience in managing incoming patient calls and scheduling appointments.

• Familiarity with orthodontic insurance and billing practices is essential.

• Excellent written and verbal communication skills in English.

• Outstanding customer service skills and phone etiquette.

• Strong attention to detail and accuracy in data entry.

• Comfortable working autonomously in a remote setting.

• Minimum internet speed of 50 Mbps for both upload and download is required.

• A verified backup internet connection is mandatory; mobile hotspots are not acceptable.

• A backup power source, like a UPS or generator, is necessary.

• A quiet and professional workspace suitable for voice communications is required.

• A noise-canceling headset is mandatory.

• A reliable computer that can run software systems and softphone applications simultaneously is essential.

• Windows 11 or the latest version of the Apple operating system is required.

• Ability to multitask and prioritize new patient calls and appointment scheduling opportunities.

🏝️ Benefits

• Competitive hourly compensation.

• Timely payments, guaranteed.

• Payments are processed through Wise.

• Comprehensive training provided directly by the client.

• A dedicated Account Manager will serve as your main point of contact.

• Enjoy stable, long-term employment with a growing U.S.-based organization.

• Gain exposure to a variety of modern SaaS platforms.

• Opportunities for increased responsibilities as the company expands.

• Recognition for tenure among long-standing team members.

• Clear pathways for escalation.

• Fully remote position — work from the comfort of your home.

• A supportive team culture across all accounts.

• Potential for increased hours or additional accounts based on performance.

• Enhance your U.S. industry experience.

• Gain exposure to various practice types and platforms.

• Strengthen your resume with verified, legitimate experience from U.S. clients.

• Acknowledgment for loyalty and long-term growth.