Order to Cash Manager

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Formulate the strategy, governance, and direction for continuous improvement of the comprehensive Order to Cash process.

• Spearhead transformation initiatives through standardization, simplification, and automation.

• Foster alignment with Commercial Excellence, Country Group Leaders, Finance, IT, Supply Chain, Procurement, Legal, and various stakeholders.

• Create and sustain a global transformation roadmap.

• Establish and track KPIs to measure end-to-end performance.

• Manage global Order to Cash policies and controls, promoting their adoption via governance, communication, training, and change management.

• Deliver reporting, analytics, and governance insights to support decision-making and compliance.

• Lead global projects aimed at eliminating inefficiencies and optimizing processes.

• Implement enhancements across regions and functions while benchmarking performance against industry standards.

• Ensure consistent execution across various geographies and delivery locations.

• Oversee third-party managed service providers in areas such as Customer Service Operations, Credit, Cash, and Collections Management.

• Manage SLAs, KPIs, and governance for service providers.

• Collaborate with Treasury to enhance cash flow and Days Sales Outstanding (DSO).

• Optimize CRM functionalities and integrations across CRM, ERP, workflow automation, and telephony platforms.

• Lead improvements in banking platform connectivity and cash application automation.

• Set and accomplish annual productivity goals.

• Implement automation and digital solutions.

• Guide and develop a global team of process experts and change agents.

• Oversee external service partnerships.

• Build capabilities through mentoring, training, and career development.

• Lead process design initiatives and assigned projects.

• Remain updated on industry trends, regulatory changes, and emerging innovations.

⛳️ Requirements

• Bachelor’s degree or higher in business or a related field.

• Over 7 years of experience in a GBS/multi-functional shared services environment.

• Proficiency in Master Data Management, Opportunity to Cash, Commercial Support, and Record to Report.

• Experience collaborating with Commercial, Country Group Leadership, Finance, Treasury, IT, Procurement, HR, Audit, and external Managed Service Providers.

• Experience working with global processes and systems.

• Highly desired experience in Global Opportunity to Cash processes, leading both internal and external GBS teams.

• Strong business and financial acumen, including knowledge of P&L and working capital.

• Familiarity with implementing global processes and utilizing SAP, C4C CRM, credit management solutions, and customer service telephony platforms.

• Working knowledge of SOX and internal controls, including relevant policies and procedures.

• Highly desired experience with RPA, AI, Machine Learning, and business query and analytics tools.

• Ability to identify and drive transformation initiatives through both direct and indirect influence.

• Proven leadership and change management skills in new system implementations.

• Capability to lead global process development while ensuring compliance at the local level.

• Ability to guide process design and subject matter experts as well as Managed Services teams.

• Strong communication, change management, and influencing skills.

• Excellent analytical skills.

• Resume must be submitted in English.

🏝️ Benefits

• Equal opportunity employer.

• Reasonable accommodations available for applicants with disabilities.

• Confidential handling of applicant information in compliance with EEO guidelines.