Order Processor, Bilingual Required – Eng/Span

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Accurately generate and manage service work orders within the company's system.

• Act as the initial point of contact for client inquiries through phone, email, and text.

• Address client and resident concerns or escalate them as necessary.

• Develop and nurture client relationships through timely updates and proactive communication.

• Collaborate with branch operations teams regarding schedule alterations, order modifications, and service delivery.

• Keep precise client records and update databases accordingly.

• Thoroughly document all client interactions.

• Conduct follow-up calls and digital surveys to evaluate customer satisfaction.

• Assist in account setup processes.

• Oversee client property information management.

• Ensure seamless communication among teams.

⛳️ Requirements

• Minimum of 2 years in order processing, customer service, or call center roles.

• Background in hospitality/concierge or as an executive assistant is advantageous.

• High school diploma or GED is mandatory.

• Additional coursework or a degree is preferred.

• Bilingual proficiency in English and Spanish is required.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams) is essential.

• Experience with Salesforce is highly desirable.

• Exceptional service skills, empathy, and problem-solving capabilities.

• Strong multitasking abilities, prioritization, and attention to detail.

• Professional demeanor with the ability to adapt swiftly.

• Capability to work independently with minimal supervision.

• Comfortable collaborating with cross-functional teams.

• Must reside in Nevada or Arizona at the time of employment.

• Availability to work during Pacific/Mountain Time hours is required.

🏝️ Benefits

• Medical, dental, and vision insurance for you and your family.

• Health Savings Account (HSA) with employer contributions.

• Flexible Spending Accounts available.

• 401k plan with company matching.

• Life and disability insurance coverage.

• Accidental Death & Dismemberment (AD&D) insurance.

• Coverage for business travel expenses.

• Up to 15 paid time off (PTO) days per year.

• 10 paid holidays observed annually.

• 1 floating holiday per year.

• 1 paid volunteer day each year.

• Tuition reimbursement up to $5,250 annually.

• Access to an online education center.

• Referral bonuses offered.

• Pet insurance available.

• Associate assistance programs provided.

• Discount programs for employees.

• Rewards and recognition initiatives.

• Free access to Torch Fitness virtual programs.

• Opportunities for promotion from within the company.