Bilingual Front Desk Medical Assistant

This is a fully remote position, open to applicants in Nicaragua, +4 more countries.

📋 Description

• Act as the main point of contact for both incoming and outgoing patient calls in English and Spanish.

• Address patient inquiries efficiently and direct urgent clinical messages to the relevant care team.

• Oversee provider calendars in eClinicalWorks (eCW), which includes scheduling new patient consultations and follow-ups.

• Manage appointment rescheduling and conduct confirmation calls to reduce no-show rates.

• Confirm active patient insurance coverage, copays, deductibles, and referral requirements prior to scheduled visits.

• Accurately update demographic and payer records in the EHR system.

• Gather patient intake forms and upload necessary documentation into eClinicalWorks.

• Ensure patient charts are thorough and precise before appointments take place.

• Uphold strict compliance with HIPAA privacy standards in all digital communications, phone interactions, and EHR documentation.

⛳️ Requirements

• Bilingual fluency in English and Spanish (both verbal and written) with excellent bedside manner over the phone.

• Demonstrated hands-on experience with eClinicalWorks (eCW) for scheduling, managing patient demographics, and eligibility processes.

• At least 1–2 years of experience in a U.S. medical front desk, call center, or virtual medical assistant position.

• Dependable high-speed internet connection.

• A quiet, private workspace that meets HIPAA standards.

• A noise-canceling headset is required.

• Keen attention to detail.

• Strong organizational abilities.

• Capability to multitask effectively in a dynamic clinical environment.

• Full-time contractor role necessitating 40 hours per week commitment.

• Must be available Monday through Friday during U.S. time zones (PST/EST).

🏝️ Benefits

• Competitive compensation.

• Flexible working hours.

• Opportunities for professional development.