Government Service Representative, Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Professionally, respectfully, and empathetically respond to inquiries.

• Actively listen to comprehend individual needs and concerns.

• Offer guidance and information regarding government programs, services, and support options.

• Assist individuals in understanding processes and determining next steps.

• Navigate various computer systems while conversing with callers.

• Accurately record interactions and pertinent information.

• Discreetly manage confidential and sensitive information.

• Adhere to established policies, procedures, privacy, and security protocols.

• De-escalate challenging conversations and provide solution-oriented support.

• Connect individuals with suitable resources and support services.

• Exhibit empathy, resilience, and professionalism when assisting people in complex or vulnerable situations.

⛳️ Requirements

• Bilingual in French and English.

• Ability to engage with French- and English-speaking individuals in Canada.

• Answer calls in English 50% to 80% of the time.

• Availability to work 35 to 40 hours per week.

• Available during all business hours, Monday to Friday, from 8:30 am to 5:00 pm EST.

• Reliable high-speed internet connection of at least 25 Mbps.

• Secure and quiet workspace at home.

• Must reside in the province of Quebec.

• Strong customer service skills with a genuine desire to assist others.

• Excellent verbal communication and active listening skills.

• Confidence in using multiple computer systems simultaneously.

• High attention to detail and accuracy in documenting information.

• Ability to maintain composure, professionalism, and respect during difficult conversations.

• Strong organizational and problem-solving abilities.

• Reliability, accountability, and a strong work ethic.

• Willingness to learn, accept coaching, and strive for continuous improvement.

• Consistently adhere to policies, procedures, and privacy standards.

🏝️ Benefits

• Enjoy the comfort of working from home.

• Monday to Friday schedules, with weekends free.

• Fully paid training provided.

• Opportunities to gain valuable customer service and administrative experience.

• Comprehensive benefits package after six months, including medical, dental, and life insurance.

• Additional RRSP contributions available.

• Significant discounts on insurance products and services.

• Supportive team environment with ongoing coaching and development.