Government Service Representative, Bilingual

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address citizen inquiries over the phone with professionalism, respect, and empathy.

• Actively listen to fully comprehend individual needs and concerns.

• Offer guidance and information regarding government programs, services, and support options.

• Assist individuals in navigating administrative processes and determining next steps.

• Operate various computer systems while conversing with callers.

• Accurately record interactions and relevant details.

• Handle confidential and sensitive information with discretion.

• Adhere to established policies, procedures, privacy, and security protocols.

• De-escalate challenging conversations and provide solution-oriented support.

• Connect individuals with appropriate resources and support services.

• Exhibit empathy, resilience, and professionalism when assisting individuals in complex or vulnerable situations.

⛳️ Requirements

• Proficiency in both French and English.

• Availability to work between 35 to 40 hours per week.

• Availability during all business hours: Monday to Friday from 9:30 am to 6:00 pm (ATL).

• Reliable high-speed internet connection with a minimum speed of 25 Mbps.

• A secure and quiet workspace at home.

• Residency in New Brunswick.

• Strong customer service skills coupled with a genuine desire to assist others.

• Excellent verbal communication and active listening skills.

• Confidence in managing multiple computer systems at once.

• Strong attention to detail and accuracy in documentation.

• Ability to maintain calmness, professionalism, and respect during difficult conversations.

• Strong organizational and problem-solving capabilities.

• Reliability, accountability, and a strong work ethic.

• Willingness to learn, accept coaching, and pursue continuous improvement.

• Ability to consistently adhere to policies, procedures, and privacy standards.

🏝️ Benefits

• Enjoy the comfort of working from your own home.

• Benefit from a Monday to Friday schedule, leaving weekends free.

• Receive fully paid training.

• Gain valuable experience in customer service and administrative roles.

• Access a complete benefits package after six months, including comprehensive insurance (medical, dental, and life).

• Additional contributions to RRSPs.

• Significant discounts on insurance products and services.

• Be part of a supportive team environment with ongoing coaching and development.