Order Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Review and process customer orders to ensure they are accurate, complete, and compliant with booking policies.

• Verify pricing, discounts, terms, products, and dates between signed orders and Nue/Salesforce.

• Develop, maintain, and implement deal compliance checklists from quote generation to booking.

• Ensure that approvals, non-standard terms, and supporting documentation are collected for each transaction.

• Manage marketplace and partner transactions, including private offers on AWS, Google Cloud, Azure, and Oracle Cloud Marketplace.

• Reconcile marketplace offers and disbursement reports with bookings and billing records.

• Assist with deal registration and co-sell initiatives in WorkSpan and Salesforce.

• Track partner referral fees, commissions, rebates, and marketplace incentives; supply reconciled data to the Accounting team.

• Support month-end and quarter-end closing activities by finalizing bookings, reconciling data, and addressing discrepancies.

• Oversee order and subscription data quality and generate reports for Finance and Partnerships leadership.

• Maintain documentation and evidence for order management controls and assist with internal and external audits.

• Act as the initial point of contact for Sales, Deal Desk, Partnerships, Legal, Billing, and Customer Success teams.

• Identify errors from quote to booking and lead AI-enabled automation initiatives across Nue, Salesforce, and downstream integrations.

• Evaluate the impact of automation on accuracy and cycle times.

⛳️ Requirements

• A minimum of 5 years of experience in Order Management, Deal Desk, Billing Operations, Revenue Operations, or a related quote-to-cash role.

• Practical experience in processing orders through AWS, Google Cloud, Azure, or Oracle Cloud marketplaces, including private offers and channel partner offers.

• Experience in supporting reseller or co-sell programs is highly desirable.

• Familiarity with WorkSpan is an advantage.

• Hands-on experience with Salesforce and a CPQ platform, preferably Nue.

• Experience with NetSuite or a similar ERP and a billing system.

• Proficient in advanced Excel skills.

• Practical experience utilizing AI tools such as ChatGPT, Claude, Copilot, or AI features within business systems.

• Capability to determine where AI output requires human review and oversight.

• Proven ability to identify data inconsistencies prior to billing or financial reporting.

• Competence in managing ambiguous issues and driving them to resolution with minimal supervision.

• Strong ability to clearly communicate booking policies and deal requirements to Sales and cross-functional teams.

• Bachelor's degree in Accounting, Finance, Business, or a related discipline.

• Candidates must be located in the United States; those with valid work authorization are encouraged to apply.

• New H-1B sponsorship is not available for candidates outside the United States; however, H-1B transfer or extension and U.S. F-1 candidates on CPT or OPT may be considered.

🏝️ Benefits

• Equity (when applicable)

• Health plans

• Retirement plans

• Unlimited paid time off (PTO)