Order Management Specialist, Audit

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Assist Sales and Fulfillment teams throughout the quote-to-cash process.

• Ensure that orders, accounts, and audit activities are conducted accurately and punctually.

• Utilize Salesforce and Zuora to investigate and resolve issues related to billing, payments, and accounts.

• Examine billing accounts and audit records to detect discrepancies and confirm data accuracy.

• Suggest appropriate escalation when necessary.

• Collaborate with cross-functional teams to address casework and enhance operational workflows.

• Provide support for scalable process improvements.

• Clearly communicate status updates, issues, and findings to stakeholders.

• Report directly to the Manager of Order Management Audit.

⛳️ Requirements

• Recent graduate with 6 months to 1 year of experience in order management, auditing, finance operations, billing operations, or a related field.

• A background in Finance or Accounting is advantageous.

• Strong understanding of billing processes, account analysis, or recurring contract structures.

• Proficient knowledge of CRM or business systems, ideally Salesforce.

• Quick learner of tools such as Zuora.

• Excellent analytical skills, attention to detail, and accuracy.

• Effective written and verbal communication skills in English.

• Ability to independently resolve issues and escalate them when necessary.

• Must be authorized to access commodities and technologies regulated under U.S. Export Administration Regulations.

🏝️ Benefits

• Remote work arrangement.

• Some interviews or new-hire training sessions may be conducted in person at one of Motive's global offices.

• Equal opportunity workplace.