Order Management Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Review and verify incoming sales orders against customer purchase orders, OEM/Distributor cost quotations, and relevant contract terms and conditions.

• Ensure that orders adhere to applicable FAR/DFARS clauses and contract-specific requirements before activation.

• Conduct quality assurance checks on pricing, part numbers, quantities, and contract references.

• Activate validated sales orders in accordance with established sales operations procedures.

• Collaborate with Sales and Inside Sales teams to identify, investigate, and resolve order discrepancies.

• Act as a primary contact for inquiries related to orders and escalate complex issues as necessary.

• Monitor order fulfillment status following the submission of purchase orders to Distributor/OEM.

• Ensure that customers receive necessary documentation, including proof of delivery/shipment, license keys, and other deliverables.

• Upload and manage proof of delivery and related documentation in Salesforce.

• Assist in maintaining current, streamlined, and consistently adhered to SOPs and order management processes.

• Suggest enhancements to order accuracy, cycle time, and compliance.

• Provide after-hours support during peak business periods as needed.

⛳️ Requirements

• High School Diploma or Equivalent Experience.

• 0-2 years of experience in order management, sales operations, procurement, contract administration, or a related field.

• Strong attention to detail with a commitment to accuracy and data integrity.

• Ability to work collaboratively with sales, operations, and finance teams.

• Excellent written and verbal communication skills.

• Proficiency in Microsoft Office (Excel, Outlook, Word).

• Familiarity with or basic understanding of FAR/DFARS and federal contract terms and conditions.

• Experience with Salesforce (SF) or a similar CRM/order management system.

• Knowledge of OEM/Distributor quoting and procurement processes within the IT or cybersecurity reseller environment.

• Interest in advancing a career in sales operations or contract management.

🏝️ Benefits

• Work/life balance.

• Professional training resources.

• Opportunities for creative problem-solving and the ability to engage with unique, complex projects.

• Volunteer opportunities through “Optiv Chips In.”

• Capability and technology necessary to work productively from home/remotely (where applicable).