Order Management Executive

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and accurately process customer orders using internal order management systems.

• Manage pharmacy-related orders, ensuring that medications and healthcare products are handled in accordance with established protocols.

• Confirm order specifics, product availability, quantities, customer details, and other essential requirements.

• Collaborate with pharmacy, warehouse, inventory, logistics, and delivery teams to guarantee timely order fulfillment.

• Supervise the entire order lifecycle, from placement to successful delivery.

• Monitor pending, delayed, cancelled, returned, or failed orders and implement corrective measures.

• Work with pharmacists and relevant teams to address prescription needs, product substitutions, and medication availability.

• Keep precise records of orders, dispatches, cancellations, returns, and customer concerns.

• Respond to customer inquiries regarding order status, availability, delivery timelines, replacements, and returns.

• Escalate issues related to orders and ensure prompt resolution.

• Monitor inventory levels to reduce cancellations due to stock shortages.

• Ensure adherence to internal pharmacy processes, quality standards, and relevant operational guidelines.

• Generate and maintain reports concerning order processing, fulfillment, pending orders, and operational performance.

• Identify recurring challenges in order management and propose enhancements to boost efficiency and customer satisfaction.

⛳️ Requirements

• 1–4 years of pertinent experience in order management, pharmacy operations, pharmaceutical distribution, healthcare operations, or a comparable role.

• Degree in Pharmacy, Life Sciences, Healthcare, Commerce, or a related discipline.

• Solid understanding of medications, healthcare products, and pharmacy order procedures.

• Experience in order management, order processing, or pharmacy operations.

• In-depth knowledge of order fulfillment and inventory coordination.

• Capability to comprehend and manage prescription-related requirements.

• Exceptional attention to detail and accuracy in order processing.

• Strong verbal and written communication skills.

• Good coordination and follow-up skills across various teams.

• Proficient in MS Excel, order management systems, or other operational tools.

• Ability to juggle multiple orders and priorities in a dynamic environment.

• Strong problem-solving abilities and customer management skills.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive health, dental, and vision insurance.

• Flexible working hours and remote work options.

• Supportive team environment and company culture.