Order Fulfillment Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Address and resolve standard, clearly defined cases from the Order Fulfillment queue within the specified Service Level Agreement (SLA).

• Oversee routine scheduling, shipping, and invoicing requests.

• Refer complex, unclear, non-standard, or judgment-intensive requests to an Order Fulfillment Coordinator.

• Maintain communication with requesters and clients until all assigned cases are completely resolved.

• Ensure the accurate and timely delivery of materials for standard requests, including pre-work and promotional offerings.

• Handle routine invoicing and credit requests.

• Submit and track invoices through payment portals as necessary.

• Utilize Salesforce Case reporting to monitor and prioritize assigned tasks.

• Keep up to date with company policies, revenue recognition guidelines, and process modifications.

⛳️ Requirements

• At least 1 year of experience in project support, sales support, customer service, or a similar client operations role.

• Proficient computer skills.

• Familiarity with a CRM system such as Salesforce.

• Experience with database data entry.

• Proficiency in Excel.

• Outstanding written and verbal communication skills.

• Expertise in Salesforce Cases/Queues, LIM Online, Microsoft Office, and/or Microsoft AX Dynamics.

• Capability to determine when to escalate requests versus resolving them independently.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Health Savings Account (HSA).

• Employee stock purchasing program.

• 401(k) retirement plan.

• Paid time off.

• Holiday pay.