Order Data Integrity Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Customer Physical Fulfillment team in achieving their data management objectives.

• Develop metrics for processes and quality, and collect data to inform leadership decisions.

• Propel enhancements in systems and processes to ensure timely physical fulfillment and elevate customer satisfaction.

• Grasp the Order Fulfillment and Material Support processes, including necessary inputs and outputs.

• Detect challenges and opportunities for development, collaborating with the Manager, Data Integrity to devise scalable solutions.

• Work alongside Business Systems, Finance, and Supply Chain teams to improve system functionalities and streamline workflows.

• Act as the subject matter expert on O2C data integrity during system implementations, migrations, and upgrades.

• Enhance data-related controls, automation, and efficiency within outbound order processes.

• Keep abreast of industry trends, standards, best practices, innovations, and emerging technologies.

• Document and refresh best practices for senior leadership.

• Ensure adherence to internal controls, audit requirements, and external regulatory standards.

• Identify and alleviate data risks impacting financial accuracy, customer satisfaction, or supply chain performance.

• Assist in O2C audit requests, documentation, and reporting.

• Represent the Customer Physical Fulfillment team in meetings and workshops.

• Create and refine proactive SLA/KPI monitoring dashboards.

• Evaluate progress feedback and oversee KPIs within peer groups.

• Collaborate with cross-functional leaders to synchronize priorities and support business goals.

• Handle competing priorities and adjust as circumstances evolve.

⛳️ Requirements

• BA/BS degree.

• Advanced proficiency in Excel, Google Sheets, and AI tool sets.

• Exceptional analytical, problem-solving, and communication abilities.

• Experience in managing large-scale projects.

• Experience in addressing daily operational requests from the business.

• Capability to effectively juggle multiple tasks.

• Strong skills in relationship-building and communication.

• Experience in education, school/district leadership, or educational publishing/technology is preferred.

• Comprehensive knowledge of O2C processes, ERP systems (Netsuite, SAP, Oracle, or similar), and data management principles is preferred.

• Solid business insight and ability to balance operational details with strategic priorities is preferred.

• Must be legally authorized to work in the United States.

• Background check will be required upon selection.

🏝️ Benefits

• Bonus opportunity.

• 401(k) plan.

• Competitive health insurance.

• Mental health options.

• Basic life insurance.

• Paid time off.

• Parental leave.

• Access to top-tier development programs.

• Remote work arrangement.

• In-person onboarding or occasional travel to the New York headquarters as necessary.