Operations Virtual Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop, document, and enhance Standard Operating Procedures (SOPs)

• Ensure the adoption and compliance of SOPs

• Monitor projects and deliverables

• Manage follow-up actions

• Facilitate coordination between teams and vendors

• Provide support for ticketing and incident management

• Oversee reporting and quality assurance processes

• Maintain dashboards and key performance indicator (KPI) trackers

• Conduct data reconciliation

• Generate operational reports

⛳️ Requirements

• Minimum of 1 year of experience in virtual assistance

• Over 1 year of experience in operations, executive assistance, or administrative support

• Proven experience in process documentation and cross-team collaboration

• At least 1 year of leadership experience

• Experience in project management

• Proficient in Google Sheets/Excel, including formulas, pivots, and conditional formatting

• Strong knowledge of Google Workspace

• Familiarity with ClickUp, Asana, Notion, or Airtable

• Strong familiarity with HubSpot, Zoho, or Salesforce

• Experience using Google Sheets for formulas, tracking, and dashboards

• Familiarity with Zapier, Go High Level, or other automation tools

• Knowledge of CRM and project management platforms

• Background in SaaS or BPO is an advantage, though not mandatory

🏝️ Benefits

• Permanent remote work arrangement

• Weekends off — Saturdays and Sundays are your own

• Health Maintenance Organization (HMO) coverage with Maxicare after regularization, with an option to add dependents

• Wellness checks and support services available

• Paid Time Off: 40 hours in the first year, increasing to 120 hours with tenure

• Sick Leave: 40 hours (16 hours available even during probation)

• Mental Health Leave: 8 hours annually

• Special leaves: birthday, bereavement, and paternity leave

• Holiday observance: U.S. holidays plus select Philippine Holy Week dates

• Option to convert unused PTO into cash

• Company-provided equipment

• Yokly's 13th Month Pay

• A Welcome Kit, along with tokens for birthdays, milestones, and anniversaries