Operations Support

This is a fully remote position, open to applicants in Australia.

📋 Description

• Assist in the delivery of client services according to contractual obligations.

• Collaborate with integrated service streams to provide contracted services and improve interdepartmental efficiencies.

• Offer administrative support for Facilities Maintenance Management services.

• Facilitate the daily operations of the Facilities Maintenance business unit.

• Aid in the development and adherence to processes, procedures, and contractual management plans.

• Contribute to the ongoing enhancement of processes and operational procedures.

• Serve as a subject matter expert on policies, procedures, and service level agreements.

• Provide direct assistance to the Facilities Maintenance Leadership Team on operational and project-related tasks.

• Help with data collection, analysis, presentations, and report generation.

• Coordinate departmental projects and initiatives.

• Assist in resolving escalated issues.

• Support human resource management activities, including recruitment, performance assessments, development plans, and training.

• Manage SharePoint folders, archiving, document control, action trackers, and performance reports.

• Organize workshops, meetings, client partnership meetings, and events.

• Assist with travel arrangements.

• Oversee and maintain leadership rosters, regional rosters, calendars, and diaries.

• Provide support to site operations as needed.

• Aid management staff in meeting quality and performance targets.

• Ensure a consistent and welcoming customer and client service experience.

⛳️ Requirements

• Proven experience in administration management or office management.

• Intermediate to advanced skills in word processing and computing, including proficiency in Microsoft Suite.

• Highly organized with a keen attention to detail.

• Prior experience in building maintenance or Facilities Administration is preferred.

• Familiarity with contractor management systems is preferred.

• Understanding of lean transformational strategies to promote continuous improvement is preferred.

• Ability to perform effectively under pressure.

• Strong attention to detail.

• Computer proficiency in Microsoft Office, particularly Excel.

• Excellent organizational skills.

• Strong communication skills.

🏝️ Benefits

• Full-time employment.