Operations Supervisor – Regional Maintenance

This is a fully remote position, open to applicants in California.

📋 Description

• Supervise and provide support to Field Service Technicians in the region.

• Assign, prioritize, and oversee maintenance tasks.

• Offer coaching, training, feedback, and performance assistance to technicians.

• Act as the primary point of escalation for operational and maintenance-related concerns.

• Engage in field activities and site support as required.

• Manage maintenance help desk tickets, service requests, and work orders until completion.

• Track ticket response times, aging reports, maintenance backlogs, and service levels.

• Assess maintenance requests and decide on corrective measures.

• Ensure work is executed safely, correctly, and thoroughly documented.

• Review completed work orders for accuracy in coding, completeness, and supporting documentation.

• Dispatch and oversee third-party contractors, vendors, and service providers.

• Evaluate contractor performance, work quality, safety compliance, and timelines for completion.

• Assist with repair proposals, quotes, and vendor suggestions.

• Conduct site visits, inspections, audits, and evaluations of facilities.

• Identify recurring equipment failures and operational risks.

• Aid in planning and executing preventative maintenance.

• Support equipment replacements, facility upgrades, and new site launches.

• Recommend long-term strategies to enhance reliability and minimize downtime.

• Ensure compliance with environmental, health, safety, and regulatory standards.

• Assist in incident investigations and the implementation of corrective actions.

• Monitor site conditions, image standards, cleanliness, and operational readiness.

• Provide assistance with emergency responses and after-hours operational support as needed.

• Keep track of parts inventories, maintenance resources, and regional maintenance expenditures.

• Maintain records in maintenance management systems.

• Generate reports and monitor operational performance metrics.

• Support initiatives for continuous improvement and operational best practices.

• Collaborate with operations, construction, compliance, IT, procurement, and leadership teams.

⛳️ Requirements

• Associate degree, technical certification, or equivalent industry experience.

• Minimum of 3 years of experience in maintenance operations, facilities maintenance, field services, contractor management, fuel operations, or a similar field.

• Experience in leading technicians, contractors, or field personnel.

• Strong skills in troubleshooting, problem-solving, and decision-making.

• Experience in managing maintenance activities, work orders, and service providers.

• Strong organizational and project coordination capabilities.

• Proficiency in Microsoft Office, including Excel, Outlook, Teams, and SharePoint.

• Valid driver's license and willingness to travel within the assigned territory.

• Ability to participate in an on-call rotation.

• Moderate travel throughout Northern California is required.

• Occasional travel to support wider North American operations and initiatives.

🏝️ Benefits

• Remote-based work.

• Monday to Friday day shift schedule.

• Opportunities for career advancement.

• Equal opportunity employment.