Operations Supervisor – Regional Maintenance

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee and provide guidance to Field Service Technicians throughout Northern California

• Allocate, prioritize, and track maintenance tasks

• Offer coaching, training, constructive feedback, and performance assistance to technicians

• Act as the primary point of escalation for issues related to operations and maintenance

• Engage in field operations and provide site support as required

• Manage maintenance help desk tickets, service requests, and work orders until completion

• Track ticket response times, aging reports, maintenance backlogs, and service levels

• Assess maintenance requests and identify corrective measures

• Review finalized work orders for accuracy in coding, completeness, and documentation

• Coordinate and oversee third-party contractors, vendors, and service providers

• Evaluate contractor performance, work quality, safety adherence, and timelines

• Conduct site visits, inspections, audits, and evaluations of facilities

• Detect recurring equipment failures and assess operational risks

• Assist in the planning and execution of preventative maintenance

• Support equipment replacements, facility enhancements, and the initiation of new sites

• Propose solutions aimed at enhancing reliability and minimizing downtime

• Ensure compliance with environmental, health, safety, and regulatory standards

• Aid in incident investigations and the implementation of corrective actions

• Provide support for emergency responses and after-hours operational needs

• Monitor inventory of parts, maintenance resources, and regional maintenance expenditures

• Maintain documentation in maintenance management systems

• Create reports and monitor operational performance metrics

• Foster continuous improvement initiatives and uphold operational best practices

⛳️ Requirements

• Associate degree, technical certification, or equivalent experience in the industry

• At least 3 years of experience in maintenance operations, facilities maintenance, field services, contractor management, fuel operations, or a related area

• Proven experience in leading technicians, contractors, or field staff

• Strong skills in troubleshooting, problem-solving, and decision-making

• Experience in managing maintenance tasks, work orders, and service providers

• Excellent organizational and project management skills

• Proficient in Microsoft Office, including Excel, Outlook, Teams, and SharePoint

• Valid driver's license with the ability to travel within the assigned area

• Willingness to participate in an on-call rotation

• Moderate travel within the region is required

• Occasional travel to support wider North American operations and initiatives

🏝️ Benefits

• Remote-based position

• Monday–Friday day shift schedule

• Opportunities for career advancement

• Equal opportunity employment