Operations Supervisor

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee and provide direct supervision to entry-level and processing staff.

• Recruit, train, assess, develop, and manage employee performance.

• Monitor and guide workflow to ensure timely and accurate processing.

• Create policies and procedures aimed at enhancing efficiency and supporting new contracts or programs.

• Collaborate with internal staff, field personnel, other contractors, and clients.

• Generate and oversee reports for process control and production effectiveness.

• Modify processes to uphold quality standards and attain operational objectives.

• Ensure production effectiveness by reviewing reports, allocating resources, analyzing processes, and suggesting improvements.

• Maintain quality effectiveness through adjustments in processes and procedures.

• Address customer inquiries and track issues to identify process enhancements.

• Act as a representative of the department to foster relationships, refine processes, and achieve objectives.

• Gather and analyze operational data to determine call reasons and identify efficiency improvements.

• Conduct quality control and offer feedback and coaching to staff.

• Manage associate-related issues, including disciplinary actions, timekeeping, and scheduling.

• Address escalated concerns.

• Participate in special projects and contribute to corporate and departmental objectives.

• Analyze and develop procedures for new programs or contracts.

• Maintain interdepartmental relationships to encourage collaboration and enhance customer satisfaction.

• Perform other assigned responsibilities and adhere to policies and standards.

⛳️ Requirements

• A Bachelor's Degree in a related field or equivalent work experience is required.

• A minimum of 2 years of direct supervisory experience, including hiring and termination authority for at least ten associates, is required.

• At least 2 years of experience in healthcare (government healthcare delivery preferred) or a production environment is required.

• For ICS/Mail Distribution Centers only, 2 years of experience supporting production teams in areas such as print, fulfillment, manufacturing, or related industries is required.

• Must possess authorization to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

• Availability to work Monday through Friday, from 8:00 a.m. to 5:00 p.m. Central Time Zone is required.

🏝️ Benefits

• Competitive salary.

• Health insurance coverage.

• 401K retirement plan.

• Stock purchase plan.

• Tuition reimbursement opportunities.

• Paid time off along with holidays.

• Flexible work arrangements, including remote, hybrid, field, or office schedules.

• Additional incentives may be incorporated into total compensation.

• Commitment to equal opportunity and diversity.