Operations Supervisor

This is a fully remote position, open to applicants in Florida.

📋 Description

• Oversee and provide direct supervision to entry-level and/or processing staff.

• Recruit, train, assess, develop, and manage staff performance.

• Supervise and guide workflow to guarantee timely and precise processing.

• Establish policies and procedures aimed at enhancing efficiency and supporting new contracts or initiatives.

• Collaborate with internal personnel, field staff, other contractors, and clients.

• Generate and track reports for process control and production effectiveness.

• Implement adjustments to uphold quality standards and meet operational objectives.

• Oversee production and quality effectiveness, allocate resources, and suggest process enhancements.

• Address customer inquiries and monitor issues.

• Act as a departmental representative to foster relationships, refine processes, and achieve goals.

• Gather and analyze operational data to pinpoint areas for efficiency improvement.

• Conduct quality control and provide feedback and coaching to staff.

• Manage administrative tasks, disciplinary actions, timekeeping, and scheduling.

• Address escalations.

• Participate in special projects.

• Develop procedures for new programs or contracts in collaboration with department staff.

• Build relationships with other departments to enhance collaboration and customer satisfaction.

• Adhere to policies and standards while performing other assigned duties.

⛳️ Requirements

• Bachelor’s Degree in a relevant field or equivalent professional experience is required.

• Minimum of 2 years of direct supervisory experience, including the authority to hire and terminate at least ten associates.

• At least 2 years of experience in healthcare (preferably in government healthcare delivery) or a production environment.

• For ICS/Mail Distribution Centers only, 2 years of experience supporting production teams in areas such as print, fulfillment, manufacturing, or similar industries.

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

• U.S. citizenship and current security clearance may be necessary.

🏝️ Benefits

• Health insurance.

• 401K plan.

• Stock purchase options.

• Tuition reimbursement.

• Paid time off.

• Paid holidays.

• Flexible work arrangements including remote, hybrid, field, or office schedules.

• Additional incentive forms may be included in the overall compensation package.