Operations Specialist – Management Systems Certification Body

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the operational audit processes and ensure ongoing communication with clients and external auditors.

• Organize resource distribution and scheduling for initial, surveillance, and recertification audits in compliance with ISO 9001 and ISO/IEC 27001.

• Analyze order data and prepare audit documentation, relevant rules and regulations, as well as customer files for both auditors and clients.

• Request audit findings, documentation of nonconformities, and corrective action plans, and assess them for thoroughness and formal precision.

• Assemble certification files for independent certification decisions and track their progress until approval.

• Act as the main liaison for external auditors and clients regarding organizational, procedural, and administrative inquiries.

• Maintain customer, audit, and certificate information within the certification system, monitoring surveillance cycles and the validity periods of certificates.

• Operate in line with the ISO/IEC 17021-1 management system requirements and assist with accreditation evaluations.

• Report directly to the Operations Manager.

⛳️ Requirements

• Completed vocational training in a commercial field (e.g., industrial clerk or office management clerk) or a similar qualification.

• A minimum of 2 years of professional experience in operational project management, auditing or resource planning, order processing, or customer service.

• Exceptional communication and negotiation abilities, coupled with a strong service mindset when interacting with clients and external service providers/auditors.

• Proficient in Google Workspace and digital document and database management systems.

• Very good command of German (at least C1) and good command of English (at least B2), both written and spoken.

• Detail-oriented, independent, and organized working style with a strong dedication to quality.

• Preferably located in North Rhine-Westphalia (this is advantageous but not mandatory).

• Experience within a certification body, the TIC industry, or in quality management (this is advantageous but not mandatory).

• Familiarity with ISO 9001 and/or ISO/IEC 27006-1 standards and the certification process (this is advantageous but not mandatory).

• Basic understanding of accreditation requirements under ISO/IEC 17021-1 / ISO/IEC 27006-1 (this is advantageous but not mandatory).

🏝️ Benefits

• Permanent employment in a resilient and expanding market.

• Comprehensive onboarding in certification processes, standards, and systems.

• 40-hour workweek with the option for 100% remote work.

• 30 days of paid vacation based on a 5-day workweek.

• Additional paid days off on December 24, December 31, and your birthday.

• Opportunities for professional training and development (e.g., standards training).

• Flat hierarchies within a dedicated and collaborative team.

• Employer-covered public transportation pass valid throughout Germany.

• Modern IT equipment, including an Apple MacBook Air for your daily tasks.