Operations Specialist

This is a fully remote position, open to applicants in Mexico, +1 more country.

📋 Description

• Assist the Regional Operations Manager in providing effective and high-quality operational services across the Business Units in Belize, Guatemala, and Mexico.

• Organize and manage operational support tasks.

• Cultivate a robust customer service culture that prioritizes internal clients.

• Work in collaboration with Human Resources, Finance, Legal, Information Technology, and various other functional teams.

• Recognize opportunities for process enhancement, standardization, and ongoing improvement.

• Aid in the implementation of operational best practices and devise solutions to operational challenges.

• Handle confidential information and assist with employee-related administrative functions.

• Contribute to change management and initiatives for process improvement.

• Offer guidance to operational personnel.

• Oversee one or more team members, providing daily leadership, coaching, guidance, and support for performance.

• Develop and coordinate tactics for approved strategic initiatives and fulfill daily responsibilities.

• Ensure adherence to programmatic commitments, policies, procedures, financial standards, and legal obligations.

• Implement and oversee new initiatives that align with departmental and organizational goals.

• Manage projects, timelines, deadlines, and accountability effectively.

• Engage in complex negotiations.

• Administer HR transactions for the Belize, Guatemala, and Mexico Business Units.

• Assist with HR annual processes such as merit review and performance partnerships.

• Facilitate onboarding and clarify organizational structures and functional contacts.

• Aid in the preparation of the annual budget and quarterly forecasts in collaboration with Finance.

• Monitor the completion of staff timesheets.

• Manage Staff Delegations of Authority for the Business Unit in partnership with Legal.

• Encourage a collaborative, inclusive, and service-oriented team culture.

⛳️ Requirements

• Bachelor’s Degree and 4 years of relevant experience or an equivalent combination of education and experience.

• Experience in coordinating operational, administrative, human resources, finance, or comparable business processes.

• Proven ability to manage multiple priorities, projects, and deadlines in a dynamic, fast-paced setting.

• Experience collaborating across departments.

• Ability to build collaborative relationships with diverse stakeholders and service providers.

• Experience handling confidential and sensitive information with discretion and sound judgment.

• Proficiency in both Spanish and English.

• Strong organizational skills, attention to detail, and the ability to juggle multiple tasks effectively.

• Supervisory experience, including setting objectives, managing performance, and resolving conflicts.

• Multi-lingual capabilities and/or multi-cultural experience are valued.

• Non-profit work experience is considered advantageous.

• Excellent verbal and written communication abilities.

• The selected candidate must satisfy The Nature Conservancy's background screening criteria.

🏝️ Benefits

• Health care benefits.

• Retirement benefits.

• Parental leave.

• Paid time off.

• Life insurance.

• Disability coverage.

• Employee assistance program.

• Additional life and well-being benefits.

• Flexible work environment that promotes employee health and well-being.

• Opportunities for career development.

• Mission-driven work environment.