Operations Safety Analyst – Trust & Safety

This is a fully remote position, open to applicants in United States.

📋 Description

• Evaluate and assess K-12 student activities to pinpoint safety or well-being issues that necessitate intervention.

• Uphold quality and efficiency standards to swiftly provide actionable insights to emergency contacts.

• Liaise with school district clients and specified emergency contacts regarding student-related incidents.

• Handle incoming customer inquiries via phone calls and emails concerning student incidents.

• Utilize sound judgment and relevant prior experience to make decisions that prioritize student safety.

• Document and maintain clear incident records in Salesforce CRM.

• Recognize patterns and leverage research to inform decision-making.

• Partner with Operations Analysts to propose decision-making strategies.

• Collaborate with departmental leadership to establish processes and protocols.

• Review decisions made by others for precision and effectiveness.

• Function as an individual contributor, taking full responsibility for outcomes.

• Report directly to the Operations Supervisor.

• Work on first/second shift schedules, including weekends, for four 10-hour days per week.

⛳️ Requirements

• Proficient in using a variety of desktop and web-based applications.

• Background in crisis management, child advocacy, content moderation, or a related field or degree.

• Comfortable communicating sensitive information via email, text, and phone.

• Ability to maintain focus on the same task for extended periods without interruption.

• Capable of processing substantial amounts of content quickly and accurately.

• Excellent reading comprehension skills.

• Confident in working independently and autonomously within a virtual team setting.

• Proven ability to achieve goals with minimal supervision.

• Strong sense of ownership of personal outcomes and contributions to departmental and company objectives.

• Enthusiastic about continuous improvement and open to managing change.

• Fluency in Spanish is advantageous.

• Job-related access to protected data must occur within the United States.

• A reliable high-speed internet connection is essential.

• A private, dedicated workspace with minimal disruption is required.

• Ability to view sensitive and graphic content, including material that may contain nudity.

• Capability to work up to ten hours a day on a computer, reading from a screen, and sitting for extended periods.

• Willingness to work flexible and extended hours based on workload.

• Experience with Salesforce, Service Cloud, Slack, and Sling is preferred.

🏝️ Benefits

• This position is fully remote.

• PPO and HDHP health insurance plans through BCBS of Illinois; coverage includes fertility treatment (including IVF) as well as virtual visits and mental health resources.

• Dental insurance (including orthodontia) provided through Guardian.

• Vision insurance available through BCBS/EyeMed.

• HSA, FSA, LPFSA, and DCFSA options with a $500 annual contribution from the company.

• 401(k) plan with immediate vesting and a 4% company contribution with each paycheck.

• Employee Assistance Program through Paychex and Guardian, offering financial and legal assistance.

• Flexible PTO policy.

• Generous paid leave plans, covering 100% to 70% of pay, for up to 90 days.

• Discounts available through a Pet Insurance program.

• Team recognition programs are in place.

• Holiday gifts and bonuses are provided.

• Opportunities for company retreats.

• Engaging activities such as raffles and fantasy football leagues.

• A remote-first company culture, with team collaboration across all 50 U.S. states.