Operations Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the order process from the initial quotation to final delivery.

• Accurately and efficiently review and process customer orders.

• Confirm order details, pricing, delivery requirements, and customer information.

• Track order status and liaise with vendors to ensure timely fulfillment and delivery.

• Proactively identify potential issues and implement solutions early.

• Engage with vendor partners regarding lead times, order status, and anticipated delivery dates.

• Request and acquire shipping quotes, competitive pricing, and product verification or information.

• Collaborate with vendors to address any order issues and delays.

• Foster and sustain collaborative relationships with vendor partners.

• Communicate with customers via email or phone concerning order updates and inquiries.

• Prepare and provide accurate customer quotes based on vendor pricing and product specifications.

• Update customers and internal teams on order status, potential delays, and key updates.

• Address customer concerns and offer effective solutions.

• Coordinate returns, replacements, credits, and other corrective actions with vendors and customers.

• Maintain organized and current records, notes, and order information.

⛳️ Requirements

• A minimum of 3 years of experience in customer-facing support roles, such as customer service, sales, account management, and/or e-commerce, within the last 5 years.

• Experience in operations, order processing, purchasing, logistics, and/or supply chain in a fast-paced, high-volume setting.

• Prior experience in operations, order processing, customer service, and purchasing.

• Proven ability to manage multiple orders, requests, and deadlines concurrently.

• Capacity to work during core business hours of 7:00 AM to 4:00 PM ST.

• Must have a minimum internet speed of 25MBPS at home.

• Enthusiastic about remote work and collaboration within a distributed team.

• Organized, detail-oriented, proactive, and customer-focused.

• Excellent communication, problem-solving, judgment, initiative, and follow-through skills.

• Ability to work independently while contributing to a team environment.

• Capability to adapt to shifting priorities, diverse personalities, and cross-functional teamwork.

🏝️ Benefits

• PHP 1,150/month Rice Allowance after the probationary period.

• 160 hours of PTO (accrued), with an additional 8 hours for each year of service, up to a maximum of 40 extra hours.

• US Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day.

• Mandatory PH statutory benefits.

• Government Contribution.

• Night Differential, Holiday Pay Rate, and Overtime Pay.

• 13th Month Pay.

• HMO available from Day 1.

• PHP 580/month internet stipend.

• Surprise treats, including coffee.

• Gifts of appreciation and recognition.

• Company shout-outs and celebrations.

• Virtual parties and team moments throughout the year.

• Permanent work-from-home arrangement.